Pricing FAQs

How does subscription billing work?

Pricing is per user, allowing you to back up the user's M365 mailboxes, OneDrive, SharePoint, Team Chats and endpoints.

When purchasing Altaro Office 365 Backup for MSPs, your user licenses must cover your customer's entire tenant, that is:

• users with an assigned Microsoft 365 subscription license within the Organization and
• users that are no longer part of the tenant/organization but whose backup data is being retained.

Backups for shared mailboxes are free.

What is included in the price?

Pricing is per user. The monthly subscription fee includes:

• Backup of the user's M365 mailboxes, OneDrive, SharePoint, Team Chats and files on Windows-based endpoints
• unlimited storage of M365 backups to Altaro's secure Azure infrastructure
• 24/7 support
• access to our multi-tenant cloud management console for centralised management of all your Altaro customer accounts.

(Storage of endpoint backups is not part of the license: Save these to your own MS Azure account and bill each customer for storage used, adding another revenue stream over and above the backup service itself.)

You can also back up 10 of your own endpoints for free per month; this is provided for your own internal use – not for resale; not for use on customer networks.

There's a minimum starter pack subscription that includes up to 30 users per month. You can scale up to tens of thousands of users.

Note:
When purchasing Altaro Office 365 Backup for MSPs, your license must cover the entire tenant, including:

• 100% of your customer's users with an assigned Microsoft 365 subscription license; and
• Any of your customer's users that are no longer part of the tenant/organization but have backup data.

Backups for shared mailboxes are free.

I have less than 30 Microsoft 365 users under management. Can I still use your service?

Yes – our starting subscription includes up to 30 users per month, meaning you can use the service with fewer users.

Do customers require a separate product license?

No, clients do not need to purchase separate licenses. There are no additional costs involved.

Can I delete my account at any time?

Subscription is monthly, with the possibility of stopping at any time. Other providers within the industry require single or multi-year contracts.

I would like to switch from trial to paid subscription. What should I do?

Follow the instructions here or email sales for a quick reply.