ForumsHyper-V Dojo forum
- 24/7 Support
How to Buy
- About us
If your SMA expired more than 30 days ago, you are required to renew your contract for two years from the expiry date.
If you are using an earlier version of Altaro VM Backup, you must upgrade to the latest version instead.
If you own Altaro VM Backup v7 or earlier and no longer hold a valid Software Maintenance Agreement (SMA), you can still upgrade to our latest version.
Below are the most frequently asked questions about renewals and licensing:
To check the status of your Software Maintenance Agreement you can login to your account on the Altaro portal. Here you’ll find all the products you purchased and when the Software Maintenance Agreement (SMA) is due for renewing. You can click on this link to go to the Altaro Portal.
To renew your Software Maintenance Agreement (SMA) you can contact your IT Partner who sold you your license. They will assist you with your renewal.Regions where the shopping cart is open
To renew your SMA, log in to the Altaro Portal, click on "My products", click the blue "Renew Support/Upgrades" button of the applicable license and select 1-, 2-, 3-, 4- or 5-year renewal. Check if the billing section contains the right information. Select the payment option and you are all set.
Please note that if you choose “Purchase Order” you can only pay via cheque or Wire Transfer.
International Wire Transfer fees may apply.
Yes, an alignment of expire dates is possible. Contact us providing your name and e-mail address and we’ll get in touch with you to discuss the possibilities.
Yes, we offer 1-, 2-, 3-, 4- or 5-year Software Maintenance Agreements. From year 2 onwards, you will have the option to renew - click here for pricing. If you choose to renew for 2 years you benefit from 5% discount on the price for 1 year; if you choose to renew for 3 years, you benefit from 10% discount on the 1 year price; and if you choose to renew for 4 years you benefit from 15% discount on the 1 year price. You can ask our Renewals Team for a quote.
Altaro VM Backup is a one-time purchase which includes 1 year of Software Maintenance Agreement (SMA), which entitles you to receiving premium Support and upgrades. You can purchase additional SMA Renewals as part of your New Licence purchase and benefit from an advantageous rate. You can also choose to renew later. You can renew your SMA for 2, 3, 4 or 5 years at one go – see above for details.
No. Add-ons do not require a license as long as the host is assigned a Standard or Unlimited Edition license.
No, you can simply replace your Free Edition key with the new purchased license key and all the product's features will be available to you right away.
Enjoy continuous Office 365 mailbox data protection by renewing your subscription before it expires. Click here for pricing.
You can renew your subscription for one, two or three years. If you opt for a two-year subscription, you benefit from a 10% discount on the one-year price. If you opt for a three-year subscription, you benefit from a 15% discount.
When renewing, you can also increase the number of mailboxes you wish to back up.
Important note: If you choose not to renew, be sure to export the Office 365 backups you’ve taken as these will be deleted within 14 days following subscription expiry.
"Altaro Support and software is second to none! I can't say enough good things about Altaro!"
Mickey Shimel Network Admin SS Badger, USA
"Nice to see a company that actually has customer support that can fix problems. 10 out of 10."
Jordan Darragh Freer Tool and Supply, USA
"Great product, great support, great cost per value...An absolute buy for any server administrator."
Shawn Mortensen Owner Mortensen Computer Services, USA
"You have a really great product that just works. Keep it up!"
George Sayer Systems Manager (IT Department) St George’s - Weybridge, UK
"Your support was simply stellar. I have rarely encountered such excellent product support anytime, anywhere."
Michael Boyd Senior Systems Engineer DirectBusiness, USA
"The offsite feature of the Altaro backup saved a customer from a very nasty ransomware attack."
Ken Shipman Ken’s Computers, USA
"Altaro gives us system administrators ease of mind because the program does its work flawlessly! Keep up the good work!"
Jan Theo Hoekstra Managing Director/System Integrator WinAdmins, The Netherlands
"I am a huge fan of Altaro VM Backup. I have recommended it several times on Spiceworks when people were looking for Hyper-V backup solutions. It is easy to use and has a lot of enterprise-class features and is reasonably priced."
Andrew Dimino IS Manager S & S Hinge Company, USA