Renewals

Benefit from uninterrupted protection for your data

Renew your Altaro VM Backup Software Maintenance Agreement (SMA) and your Altaro Office 365 Backup subscription to enjoy continued backups without missing a beat

Benefits of Renewal


Renewal of your Altaro VM Backup Software Maintenance Agreement (SMA) and your Altaro Office 365 Backup subscription ensures:

Uninterrupted protection
for your data

Immediate, ongoing access to all Altaro VM Backup's and Office 365 Backup's latest features and product updates

Priority 24/7 Support from Altaro's product experts: Call response within 22 seconds

Altaro VM Backup license renewal

Purchase an annual SMA Renewal to enjoy these benefits. For pricing, please contact your local Altaro partner or email us for a quotation.

Discounted rates apply for 2-year+ renewals; and you can save when you purchase your Software Maintenance Agreement (SMA) upfront with your New Licences purchase

SMA expired more than 30 days ago

If your SMA expired more than 30 days ago, you are required to renew your contract for two years from the expiry date.

If you are using an earlier version of Altaro VM Backup, you must upgrade to the latest version instead.

SMA expired more than a year ago

If you own Altaro VM Backup v7 or earlier and no longer hold a valid Software Maintenance Agreement (SMA), you can still upgrade to our latest version.

Have a question about Altaro VM Backup?

Below are the most frequently asked questions about renewals and licensing:

What is the status of my maintenance contract?

To check the status of your Software Maintenance Agreement you can login to your account on the Altaro portal. Here you’ll find all the products you purchased and when the Software Maintenance Agreement (SMA) is due for renewing. You can click on this link to go to the Altaro Portal.

How do I renew?
Regions with a closed shopping cart

To renew your Software Maintenance Agreement (SMA) you can contact your IT Partner who sold you your license. They will assist you with your renewal.

Regions where the shopping cart is open

To renew your SMA, log in to the Altaro Portal, click on "My products", click the blue "Renew Support/Upgrades" button of the applicable license and select 1-, 2-, 3-, 4- or 5-year renewal. Check if the billing section contains the right information. Select the payment option and you are all set.

Please note that if you choose “Purchase Order” you can only pay via cheque or Wire Transfer.

International Wire Transfer fees may apply.

Can I align end dates for different SMAs?

Yes, an alignment of expire dates is possible. Contact renewals@altaro.com providing your name and e-mail address and we’ll get in touch with you to discuss the possibilities.

Can I purchase a maintenance contract for a duration that is longer than one year?

Yes, we offer 1-, 2-, 3-, 4- or 5-year Software Maintenance Agreements. From year 2 onwards, you will have the option to renew - click here for pricing. If you choose to renew for 2 years you benefit from 5% discount on the price for 1 year; if you choose to renew for 3 years, you benefit from 10% discount on the 1 year price; and if you choose to renew for 4 years you benefit from 15% discount on the 1 year price. You can ask our Renewals Team for a quote.

Do I pay a one-time price? Does the price include support?

Altaro VM Backup is a one-time purchase which includes 1 year of Software Maintenance Agreement (SMA), which entitles you to receiving premium Support and upgrades. You can purchase additional SMA Renewals as part of your New Licence purchase and benefit from an advantageous rate. You can also choose to renew later. You can renew your SMA for 2, 3, 4 or 5 years at one go – see above for details.

Are any add-ons (e.g. Altaro Offsite Server, remote/central management tools) licensed separately?

No. Add-ons do not require a license as long as the host is assigned a Standard or Unlimited Edition license.

Do I need to re-install if I want to upgrade from the Free Edition?

No, you can simply replace your Free Edition key with the new purchased license key and all the product's features will be available to you right away.

Altaro Office 365 Backup subscription renewal

Enjoy continuous Office 365 mailbox data protection by renewing your subscription before it expires. Click here for pricing.

You can renew your subscription for one, two or three years. If you opt for a two-year subscription, you benefit from a 10% discount on the one-year price. If you opt for a three-year subscription, you benefit from a 15% discount.

When renewing, you can also increase the number of mailboxes you wish to back up.

Important note: If you choose not to renew, be sure to export the Office 365 backups you’ve taken as these will be deleted within 14 days following subscription expiry.

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