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Back up your customers' Microsoft 365 data

365 Total Backup (formerly Altaro Office 365 Backup for MSPs) is a monthly subscription enabling you to back up and recover all your customers' Microsoft 365 mailboxes, Teams, files stored within OneDrive and SharePoint, and even Windows desktops and laptops, through a multi-tenant console.

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No installation necessary. Simply sign up and connect a Microsoft 365 account. M365 Backups are taken automatically and saved to our secure data centers (choose per customer from a selection of regions). It's that easy!
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Microsoft does not back up and recover its subscribers' Microsoft 365 data and cannot help if unexpected data loss or damage occurs. At the same time, professional MSPs cannot offer Microsoft 365 services to their customers without also providing backup services. This is why 365 Total Backup (formerly Altaro Office 365 Backup) was created for MSPs - to provide you with the reliable backup and recovery solution you need.

It also includes backup services for your customers' files on their Windows workstations and laptops - a truly comprehensive offering.

  • Hassle-free Microsoft 365 mailbox backup: Enjoy the convenience and ease of backing up your customers' user and group Microsoft 365 mailboxes - emails, attachments, calendars and contacts - to our secure data centers.
  • OneDrive and SharePoint Document Library backups: You can also choose to back up files stored within your customers' OneDrive Accounts and SharePoint. It's up to you what to back up per customer.
  • Back up Teams and the files shared over Team chats: Back up User Chats (1:M), Teams Channel Conversations including Private Channel Conversations, as well as the files and attachments shared during Teams chats, meetings and meeting recordings.
  • Back up files on customer endpoints: Back up the files and folders on your customers' Windows-based laptops and desktops. Click here to learn more
  • Minimal recovery point objective: Backups of your customers' Microsoft 365 data take place automatically multiple times per day, ensuring a low recovery point objective (RPO) in case of data loss or damage.
  • Fast, reliable and simple recovery: You can restore:
    • entire mailboxes or granularly restore selected mail items, by restoring back to the same mailbox or exporting to PST.
    • files within OneDrive and SharePoint Document Libraries to an existing OneDrive Account or SharePoint Document Library, or to a downloadable ZIP archive.
    • multiple mailboxes, OneDrive accounts or SharePoint sites using a simple step-by-step wizard.
    • entire Team including public channel Conversations and private channel Conversations, as well as user or group Chats (1:M) back into Teams or to an easy-to-read HTML chat thread.
    • all files and folders from a chosen Windows workstation or laptop. You can restore the files back to their original machine or your endpoint manager server.
  • Adding users is a breeze: Quickly protect all the users in a customer's M365 organization and also auto-provisions new users to be added to the backup list once they are created.
Msp Office 365 Backup Dashboard Customers
Msp Office 365 Backup Restore SharePoint
Msp Office 365 Backup Restore Destination
Msp Office 365 Backup Restore Audit
  • Archiving or migrating mailboxes: All emails within a Microsoft 365 mailbox can be restored to a downloadable PST file. The PST file can then be opened in Outlook to view and restore individual emails and attachments. This is ideal for archiving or migrating a user's mailbox.
  • Secure, hassle-free and unlimited storage: Your customers' Microsoft 365 backups are automatically saved to our global private cloud designed to offer reliability, availability, security and independence from Microsoft datacenters. You needn't worry about setting up your own servers to save backups to, or fret over SLAs. There's no limit on storage. (Note: This does not apply to endpoint backups, which you must store to your own MS Azure account.)
  • Data jurisdiction control: Enjoy independence from Microsoft in relation to your customers' M365 data since this is backed up to one of our secure data centers. You can choose per customer where to store backup data from a selection of regions, such as the USA, the UK or Germany – click here for more information
  • Multi-tenant: MSPs can manage and monitor all their customers' Microsoft 365 backups through our centralised, multi-tenant online Control Panel.
  • Audit account activity: Review a range of actions such as users enabling or disabling mailboxes, Teams, OneDrive and SharePoint backups; their data browsing activity; and their restore requests. You can also export your audit if required.
  • Ease of access: By backing up all a company's Microsoft 365 content into one location, this data can be managed, monitored, protected and stored centrally, for easy access, searching and recovery.
  • Easy billing: Enjoy a convenient view of the total users backed up for each of your customers, making it simple and fast for you to know what you need to bill per customer. You can also retrieve the data through an API call.
  • Searchable and browsable: Backups are searchable and browsable through various filters, taking the hassle out of searches.
  • Customer self-service: You can choose to give your customers access to their account on the Control Panel so that they can monitor, browse and restore their own backup data.
  • User access rights: Enjoy greater control over backup browsing and restore capabilities by providing access to selected user accounts within your team for one or more customers.
Msp Office 365 Backup OneDrive Users
Msp Office 365 Backup Granular Restore
  • Pay per user per month: There are no upfront fees. One monthly fee applies per user that includes backups, unlimited M365 backups storage, 24/7 support and management console, with the flexibility to choose what to back up per customer.
  • Volume discounts: The more users you have across all your customers, the more advantageous the price and the greater the revenue for you. Request pricing
  • 24/7, lightning-fast support: 22-second average technical support call pickup. Live chat. Speak directly with an expert. No tier 1 agents or gatekeepers.
  • One-stop-shop for backup: You can also subscribe to our solution to back up your customers' virtual machines (VMs) and physical Windows servers via the same multi-tenant console as for your Microsoft 365 and endpoint backups. Benefit from a unified experience and single point of contact with the flexibility to choose the specific backup services you need per customer.
  • Two factor authentication (2FA): Our multi-tenant management platform supports 2FA for added security.
  • 256-bit AES encryption: All backed up data is secured through AES 256 bit encryption.

Get started

Sign up for your free 30-day trial

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No installation necessary. Simply sign up and connect a Microsoft 365 account. Backups are taken automatically and saved to our secure data centers (choose per customer from a selection of regions). It's that easy!

Supported Microsoft 365 Subscription Plans

We support the following Microsoft 365 plans:
  • Business Basic
  • Business Standard
  • Business Premium
  • E1, E3 and E5
  • A1, A3, A5 Faculty and Student Plans
  • F3