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Got questions about our solution?

Altaro Office 365 Backup for MSPs is quick, easy and intuitive to use – but if you have any sales or technical questions, we're happy to help.

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No installation necessary. Simply sign up and connect a Microsoft Office 365 account. Backups are taken automatically and saved to Altaro’s Azure infrastructure. It’s that easy!
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How does subscription billing work?

Billing is per user.

A user is a backed up Mailbox, Shared Mailbox, OneDrive Account or Shared OneDrive Account. Each of these requires a user license.

If a single user has both Mailbox and OneDrive backups, that counts as one billable user.

What does pricing include?

Pricing is per user per month. It is a single fee that includes:

  • Mailbox backup
  • OneDrive Account backup (optional)
  • SharePoint Document Library backup (optional)
  • Unlimited storage of backed up data
  • Access to a multi-tenant, cloud-based management console
  • 24/7 technical support

You are only charged for users successfully backed up per month – you can add or remove users according to your needs. You can scale up to tens of thousands of users.

There's a starting subscription of up to 30 users (mailboxes only) a month across all your customers combined.

Are there no storage costs?

Unlimited storage is part of the monthly all-inclusive price per user.

Does Altaro charge extra when I perform a restore for a customer?

No. We charge one fixed all-inclusive price per user per month.

What if I do not have a minimum of 30 users to back up each month?

You can start with as few users as you wish. Our starting subscription includes up to 30 users (mailboxes only) a month, so if you wish to start with fewer users, you can.

Do I have to subscribe to Altaro VM Backup for MSPs and Altaro EndPoint Backup for MSPs as well as Altaro Office 365 Backup for MSPs?

No. The three are separate products and you can subscribe to any one of these solutions without needing to subscribe to the others. It is up to you. If you wish to subscribe to more than one of our MSP programs, you can select which backup services to add or remove per customer, benefiting from flexibility, convenience and one centralized monthly invoice.

What other backup solutions do you provide, and do I need to manage each one separately?

Altaro provides various backup solutions specifically built for Managed Service Providers (MSPs) and IT consultants on a monthly subscription.

Altaro is the only vendor that enables MSPs to manage different kinds of backups – like VMs, Microsoft 365, physical Windows servers and network endpoints – across all their customers from a single pane of glass, simplifying their life.

This is possible through Altaro's ground-breaking, multi-tenant online management console, a powerhouse for MSPs, which also provides centralized billing, with one convenient monthly invoice for the various backup services used by different customers. MSPs pay per usage and receive award-winning 24/7 support as part of the package. 2,000+ MSPs worldwide trust Altaro.

Check out our Support Center or email Sales for a quick reply.

Do I need to download or install anything to trial Altaro Office 365 Backup for MSPs?

There's no installation necessary. Simply sign up and connect a Microsoft 365 account. Backups are taken automatically and saved to Altaro's Azure infrastructure.

How many users can be backed up?

Any number of users can be backed up. There's a minimum starter pack covering up to 30 users per month across all your customers.

During the 30-day trial, however, you can back up a maximum of 30 users and up to 30 SharePoint sites per customer. Should you wish to increase this during your trial, please click here to send a request.

How frequently are backups taken?

Backups of each user and SharePoint Document Library are taken up to four times a day. This is seamless to the user and takes place automatically – no interaction is required on the user's part.

Can I use Altaro Office 365 Backup for MSPs to back up Microsoft Teams?

Microsoft Team's functionality includes the storing of files shared during user chats, meetings and team channel conversations, including Teams meeting recordings. These are stored in OneDrive accounts and SharePoint Site Document Libraries.

Altaro Office 365 Backup for MSPs enables you to back up both the OneDrive accounts of users who share files on MS Teams and the Teams SharePoint site. That way, you can protect and recover any files shared on Microsoft Teams.

'User Chat Messages', 'Team Conversation Posts' and any other MS Teams content are not backed up.

Click here for more information.

Can we use our own storage for the backups instead of Altaro's Azure infrastructure?

All Microsoft Office 365 storage is handled by Altaro and this cost is included in the price per mailbox per month. Data is stored in MS Azure blob storage. It is not possible to store the data elsewhere.

If we delete the Office 365 user but want to keep the data, can we keep the backup?

Yes, there is an option to stop backups and retain the data. As long as the subscription is active, the content will be retained.

How long is backup data retained?

Indefinitely. Data is kept forever or until a user subscription is stopped.

Where is Altaro Office 365 Backup data hosted?

Altaro's Office 365 Backup data is stored at rest in Microsoft Azure West Europe (Netherlands). This location was selected after a due-diligence process that considered the physical security, certification, scalability, reliability, security and financial stability of the location.

What security mechanisms are in place to protect storing and transmission of data?

All backup data is protected by AES 256-bit encryption at rest.

All data transmissions with third-party APIs (e.g., Office 365) occur over TLS encryption.

All authentication user interaction (login, setting changes, subscription management and accessing backed up data) occurs over TLS encrypted channel.

Administrative access to Altaro's infrastructure is controlled through role-based access and centralised account management that provides improved monitoring of accounts and access.

Altaro's engineering teams proactively monitors and maintains the infrastructure 24/7.

Does Altaro Office 365 Backup for MSPs back up OneDrive and SharePoint?

Yes, files stored within OneDrive and SharePoint Document Libraries can be backed up, with the backups being stored securely.

Will you do backup for Gmail?

Currently there are no plans to support G Suite (Google's office suite, including mail service).

How does it work if I use Altaro VM Backup for MSPs and/or Altaro EndPoint Backup for MSPs as well as Altaro Office 365 Backup for MSPs?

If you subscribe to one or more of these products, all of them are accessible through your account on the Altaro Cloud Management Console (CMC). When using the CMC, you need to select which product you want to use – you can switch from one product to the other in the CMC.

I don't need to back up files within OneDrive and SharePoint for all my customers – can I simply back up their Microsoft 365 / Office 365 mailboxes?

Yes, the choice is yours. Per customer, you can choose to back up mailboxes alone; or to back up mailboxes and files stored in OneDrive and SharePoint Document Libraries. Different per user pricing applies for both options.

Check out our Support Center or email Sales for a quick reply.

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No installation necessary. Simply sign up and connect a Microsoft 365 account. Backups are taken automatically and saved to Altaro's Azure infrastructure. It's that easy!