Is pricing per user or per mailbox per month?
Pricing is per mailbox per month, not per user. If one mailbox is used by multiple users, the fee is for the mailbox rather than for the number of people who have access to it.
For example, that if a company has a forwarding email address like firstname.lastname@example.org, which forwards emails to email@example.com and firstname.lastname@example.org, then that counts as 2 mailboxes in total, not 3 - the forwarding address (email@example.com) does not count as a mailbox since it is just a forwarding email.
What does pricing include?
Pricing is per mailbox per month. It is a single fee that includes:
- Mailbox backup
- Storage of backed up data
- Access to the CMC
- Technical Support
You are only charged for mailboxes backed up per month – you can add or remove mailboxes according to your needs. You can scale up to tens of thousands of mailboxes.
There's a minimum payment of 30 mailboxes per month across all your customers combined.
Are there no storage costs?
No storage costs apply. Storage is part of the monthly all-inclusive price per mailbox. You have access to unlimited storage per mailbox, within acceptable usage levels.
Does Altaro charge extra when I perform a restore for a customer?
No. We charge you one fixed all-inclusive price per mailbox per month.
What if I do not have a minimum of 30 mailboxes to back up each month?
You can start with as few mailboxes as you wish, as long as you pay the minimum fee for 30 mailboxes per month. So if you wish to start with 10 mailboxes, you can – however, you will be billed for 30.
Do I have to subscribe to both Altaro VM Backup for MSPs and Altaro Office 365 Backup for MSPs?
The two are separate products and you can subscribe to one of these solutions without needing to subscribe to the other.