Pricing is per mailbox per month, not per user. If one mailbox is used by multiple users, the fee is for the mailbox rather than for the number of people who have access to it.
For example, that if a company has a forwarding email address like email@example.com, which forwards emails to firstname.lastname@example.org and email@example.com, then that counts as 2 mailboxes in total, not 3 - the forwarding address (firstname.lastname@example.org) does not count as a mailbox since it is just a forwarding email.
Pricing is per mailbox per month. It is a single fee that includes:
You are only charged for mailboxes backed up per month – you can add or remove mailboxes according to your needs. You can scale up to tens of thousands of mailboxes.
There's a minimum payment of 30 mailboxes per month across all your customers combined.
No storage costs apply. Storage is part of the monthly all-inclusive price per mailbox. You have access to unlimited storage per mailbox, within acceptable usage levels.
No. We charge you one fixed all-inclusive price per mailbox per month.
You can start with as few mailboxes as you wish, as long as you pay the minimum fee for 30 mailboxes per month. So if you wish to start with 10 mailboxes, you can – however, you will be billed for 30.
The two are separate products and you can subscribe to one of these solutions without needing to subscribe to the other.
An infinite number of mailboxes can be backed up. There's a minimum of 30 mailboxes required per month – across all your customers.
Each mailbox is backed up to a maximum of 4 times a day. This is seamless to the user and takes place automatically – no interaction is required on the user's part.
All Office 365 storage is handled by Altaro and this cost is included in the price per mailbox per month. Data is stored in MS Azure blob storage. It is not possible to store the data elsewhere. There are currently no plans to allow storage to on-prem repositories or other storage accounts / cloud storage.
Yes, there is an option to stop mailbox backups and retain the data. As long as the subscription is active, the content will be retained.
The Azure servers are in the Netherlands. We will eventually save to Germany and the US and elsewhere too – but no timelines on that yet.
Not yet – this is currently in development, however.
Currently there are no plans to support G Suite (Google's office suite, including mail service).
If you subscribe to both products, then both products are accessible via your account on the Altaro Cloud Management Console (CMC). When using the CMC, you simply need to select which product you want to use – you can switch from one product to the other in the CMC.
"I had been looking for an Office 365 backup solution for some time and hadn’t really come across anything that fitted my needs. I found Altaro’s product to be slick and easy to use, with a familiar interface to the excellent Altaro VM Backup product. Backups were reliable, and restores were quick. Altaro Office 365 Backup is an invaluable tool for every IT engineer and MSP."
IT Infrastructure & Network Engineer, PC Comms Limited
"Setting up Office 365 backup with Altaro Office 365 Backup for MSPs was super easy and worked right out of the box. The first backup job was configured in less than three minutes. Mailbox recovery was easy and hassle-free. And that's what's important! :)"
Teamleiter Technical Support, EBERTLANG Distribution GmbH
"As an MSP, we are constantly looking for tools and services that deliver great performance and great value for money to the end customer. Altaro has consistently delivered on both points. With the introduction of Altaro Office 365 backup, once again they have delivered! The product is simply priced, as it is a flat-rate per mailbox service, and it is simple to configure. From logging into the portal to the first backup commencing it was a simple 15 minute process. Restoring single emails or whole mailboxes is again, a straightforward process which means we don’t have to spend days/weeks training up new techs on software, which is a win-win for us."
JPT Solutions, UK
"Altaro Office 365 Backup completely meets our requirements for superfast backup and recovery for Office 365 Mailboxes. We had it set up in a matter of minutes including the first set of backups. The huge bonus is that the storage on Altaro’s Microsoft Azure Infrastructure is included in the package. We onboarded ALL our clients to the Altaro VM Backup platform almost 2 years ago and will be recommending this latest offering to them also. All easily accessed from the Cloud Management Console, a great product yet again. Thank you Altaro."
Managing Director, The Tech Gurus Limited, UK
Sign up for your free 30-day trial