Do I need to download or install anything in order to trial Altaro Office 365 Backup for MSPs?
There's no installation necessary. Simply sign up and connect an Office 365 account. Backups are taken automatically and saved to Altaro's Azure infrastructure.
How many mailboxes can be backed up?
Any number of mailboxes can be backed up. There's a minimum starter pack covering up to 30 mailboxes per month across all your customers.
During the 30-day trial, however, you can back up a maximum of 10 mailboxes. Should you wish to increase this during your trial, please send a request to email@example.com.
How frequently are mailboxes backed up?
Each mailbox is backed up to a maximum of 4 times a day. This is seamless to the user and takes place automatically – no interaction is required on the user's part.
Can we use our own storage for the backups instead of Altaro's Azure infrastructure?
All Office 365 storage is handled by Altaro and this cost is included in the price per mailbox per month. Data is stored in MS Azure blob storage. It is not possible to store the data elsewhere. There are currently no plans to allow storage to on-prem repositories or other storage accounts / cloud storage.
If we delete the Office 365 mailbox but want to keep the data, can we keep the backup?
Yes, there is an option to stop mailbox backups and retain the data. As long as the subscription is active, the content will be retained.
How long is backup data retained?
Indefinitely. Data is kept forever or until a subscription is stopped.
Where are the Azure servers located?
The Azure servers are in the Netherlands. We will eventually save to Germany and the US and elsewhere too – but no timelines on that yet.
Does Altaro Office 365 Backup for MSPs back up OneDrive and SharePoint?
Not yet – this is currently in development, however.
Will you do backup for Gmail?
Currently there are no plans to support G Suite (Google's office suite, including mail service).
How does it work if I use both Altaro VM Backup for MSPs and Altaro Office 365 Backup for MSPs?
If you subscribe to both products, then both products are accessible via your account on the Altaro Cloud Management Console (CMC). When using the CMC, you simply need to select which product you want to use – you can switch from one product to the other in the CMC.