Do I need to download or install anything in order to trial Altaro Office 365 Backup for MSPs?
There's no installation necessary. Simply sign up and connect an Office 365 account. Backups are taken automatically and saved to Altaro's Azure infrastructure.
How many users can be backed up?
Any number of users can be backed up. There's a minimum starter pack covering up to 10 users (mailboxes only) per month across all your customers.
During the 30-day trial, however, you can back up a maximum of 10 users. Should you wish to increase this during your trial, please click here to send a request.
How frequently are backups taken?
Backups of each user and SharePoint Document Library are taken up to four times a day. This is seamless to the user and takes place automatically – no interaction is required on the user's part.
Can we use our own storage for the backups instead of Altaro's Azure infrastructure?
All Office 365 storage is handled by Altaro and this cost is included in the price per mailbox per month. Data is stored in MS Azure blob storage. It is not possible to store the data elsewhere. There are currently no plans to allow storage to on-prem repositories or other storage accounts / cloud storage.
If we delete the Office 365 user but want to keep the data, can we keep the backup?
Yes, there is an option to stop backups and retain the data. As long as the subscription is active, the content will be retained.
How long is backup data retained?
Indefinitely. Data is kept forever or until a user subscription is stopped.
Where is Altaro Office 365 Backup data hosted?
Altaro's Office 365 Backup data is stored at rest in Microsoft Azure West Europe (Netherlands). This location was selected after a due-diligence process that considered the physical security, certification, scalability, reliability, security and financial stability of the location.
What security mechanisms are in place to protect storing and transmission of data?
All backup data is protected by AES 256-bit encryption at rest.
All data transmissions with third-party APIs (e.g., Office 365) occur over TLS encryption.
All authentication user interaction (login, setting changes, subscription management and accessing backed up data) occurs over TLS encrypted channel.
Administrative access to Altaro's infrastructure is controlled through role-based access and centralised account management that provides improved monitoring of accounts and access.
Altaro's engineering teams proactively monitors and maintains the infrastructure 24/7.
Does Altaro Office 365 Backup for MSPs back up OneDrive and SharePoint?
Yes, files stored within OneDrive and SharePoint Document Libraries can be backed up, with the backups being stored securely.
Will you do backup for Gmail?
Currently there are no plans to support G Suite (Google's office suite, including mail service).
How does it work if I use both Altaro VM Backup for MSPs and Altaro Office 365 Backup for MSPs?
If you subscribe to both products, then both products are accessible via your account on the Altaro Cloud Management Console (CMC). When using the CMC, you simply need to select which product you want to use – you can switch from one product to the other in the CMC.
I don't need to back up files within OneDrive and SharePoint for all my customers – can I simply back up their Office 365 mailboxes?
Yes, the choice is yours. Per customer, you can choose to back up mailboxes alone; or to back up mailboxes and files stored in OneDrive and SharePoint Document Libraries. Different per user pricing applies for both options.