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Below are the questions we are most frequently asked.
To get started, download and install Altaro VM Backup on a machine running one of the following supported Windows OSs:
This will be the machine managing your backup configuration and where the backups will be processed.
You can back up the following VMware Hosts with Altaro VM Backup:
Yes, it does.
Yes, it does.
Unfortunately, not. We support Windows Server 2016, 2008 R2, 2012 and 2012 R2 (all editions), as well as Hyper-V Server 2012 (Core).
Yes, it does.
Yes, it does.
Yes, you can install Altaro VM Backup directly on a core server as per these instructions.
Altaro VM Backup subscription keys can only be entered in version 8.15.x or newer. If you are running an older version, please update your software at no cost before entering the key.
Yes it does. Replication can be done through VPN or WAN connections to an Altaro Offsite Server.
VM replication is currently supported exclusively on Hyper-V hosts. VMware host support is coming soon.
No, Altaro VM Backup cannot back up these versions of VMware.
Yes, you can download the Altaro Offsite Server to enable offsite backups (WAN or LAN) and you can download Altaro Management Tools to run the remote management console which enables you to connect to one or many remote installations. You can download these tools here.
First of all you need to upgrade your License Key. The upgrade process from version 5.x or 6.x to 7.0 will keep all your settings and previous backups. Simply, uninstall Altaro VM Backup from the Windows Programs and Features screen, then download v7.0 and run the installer of Altaro VM Backup. Click here for more information.
If you're running Altaro VM Backup 5.x, you can simply run the installer of Altaro VM Backup (v6.0). All settings and backups will be retained.
Yes, you can download Altaro Management Tools to run the remote management console which enables you to connect to one or many remote installations.
Yes, if you have both VMware and Hyper-V hosts in the same LAN, you will be able to manage both host infrastructures from just one Management Console.
Yes, you can choose to take a second copy to one location - such as a NAS or a local drive. You even have the option to swap a pool of drives, which contains a full copy on each, so a complete restore can be performed from each of the drives. More information on setting this up here. We also offer the option to take backups over WAN/VPN/Internet connection via the Altaro Offsite Server, a tool we developed to ensure that backups arrive consistent over such connections which are more prone to disconnections. More information on setting this up here.
Yes, the Sandbox Restore feature will allow you to verify the integrity of the data on the backup drive. You can choose to either Verify the backup folder without attaching the VM to the VM Manager or else you can even perform a full restore in order to be able to boot up the VM itself. This operation will not affect the live VMs.
Yes, for VMs running on VMware we have developed the Altaro VM Tools, which can be deployed to the VM through the main management console in order to truncate the transaction logs for MS Exchange and SQL. VMs running on a Hyper-V host will handle this by default without the need for an agent on the guest VM.
No, this is not possible using Altaro VM backup, however Microsoft already offer tools to convert your VMs.
Our pricing is straightforward: Choose whether to buy a perpetual license (with a renewable Software Maintenance Agreement) or an annual subscription.
If you opt to purchase a perpetual license, you pay per host, not per CPU or socket. If you choose to subscribe, you pay per VM.
Either way, Altaro VM Backup is an easy fit for tight budgets. Contrary to other vendors, 24/7 support is included in the price.
Yes we do! Please contact us for more details.
We offer volume discounts. Please contact us to get a custom quote!
GDPR is the European Union's General Data Protection Regulation which gives data subjects more control over their personal data while providing businesses with the benefit of a level playing field through the harmonization of data privacy laws across Europe. One area of GDPR concerns data recovery and the practical, technical aspects of data storage. For reliable, powerful virtual machine (VM) backup and recovery, Altaro VM Backup can help you meet a number of GDPR requirements. Learn more here.
Disclaimer: The information provided does not in any way constitute legal advice. Anyone who intends to rely upon or use the information contained herein in any way is solely responsible for independently verifying the information and obtaining independent expert advice if required.
We provide a free trial version of our solution for 30 days. Beyond the 30-day trial period, if you do not buy the product, you can opt to use the Free Edition of Altaro VM Backup, free for 2 VMs forever – our way of helping micro businesses. For this, you will need to request a freeware license key here.
You can choose how to purchase Altaro VM Backup. You can opt to buy a perpetual license (with a renewable Software Maintenance Agreement) or as an annual subscription.
If you prefer a one-time purchase or perpetual license, you pay per host, not per CPU or socket. This includes a 1-year Software Maintenance Agreement (SMA), which entitles you to receive premium 24/7 Support and upgrades.
You can purchase additional SMA Renewals as part of your New Licence purchase and benefit from an advantageous rate.
You can also choose to renew later. From year 2 onward, you will have the option to renew at a cost of 35% of the current license price, per extra year of SMA. If you choose to renew for 2 years, you benefit from 5% discount on the price for 1 year; if you choose to renew for 3 years, you benefit from 10% discount on the 1 year price; and if you choose to renew for 4 years you benefit from 15% discount on the 1-year price. You can ask our Renewals Team for a quote.
You can choose not to renew the SMA and in that case the product will still continue working but you will not be eligible for technical support and major/minor upgrades.
Click here for more information.
If you prefer a subscription, please see the following question. Our subscription model enables you to pay per VM.
When it comes to purchasing Altaro VM Backup, you can choose to buy a perpetual license (with a renewable Software Maintenance Agreement) or an annual subscription.
If you choose to subscribe, your subscription will be to the Unlimited Plus Edition of Altaro VM Backup. When you subscribe, you pay per VM and you can freely move VMs across hosts with no restraints. The price includes backup and recovery services, priority 24/7 support and the latest functionality and patch fixes for the duration of your subscription.
The subscription is pre-paid for one or more years. There's a minimum starting subscription that includes up to 5 VMs per year - you can scale to thousands of VMs.
Should you need to add more VMs, you can do so during your subscription term and simply pay for the remaining months. VM backups can be purchased in batches of five (5).
If you have any questions, please contact us.
If you prefer a one-time purchase or perpetual license, please see the previous question. Our perpetual license option enables you to select the edition you require and pay per host.
No. Add-ons do not require a license as long as the host is assigned a Standard, Unlimited or Unlimited Plus Edition license.
No, you can simply replace your Free Edition key with the new license key purchased and all the product's features will be available to you right away.
If you subscribe to Altaro VM Backup, then you always have access to the latest version of the product as long as your subscription is active. (Note that Altaro VM Backup subscription keys can only be entered in version 8.15.x or newer. If you are running an older version, please update your software at no cost before entering the key.)
When you have a perpetual license, customers who have a valid Software Maintenance Agreement (SMA) can upgrade for free.
Customers without an active SMA can upgrade too – for example: a customer on v6 without a valid SMA can now pay to upgrade to v8. Upgrades include a one-year SMA. Click here for upgrade pricing.
Either way, be sure to check for upgrade instructions before you switch to a new version.
Contact us and we'll get back to you right away.
Download a full trial of Altaro VM Backup for 30 days and see how easily you can securely back up and replicate your virtual machines. 24/7 support included.