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Have a question about Altaro VM Backup?

Below are the questions we are most frequently asked.


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What’s new in v8?


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Does Altaro VM Backup work on Windows Server 2019?

Yes, it does.

Does Altaro VM Backup work on Windows 2008 (not R2)?

Unfortunately, not. We support Windows Server 2016, 2008 R2, 2012 and 2012 R2 (all editions), as well as Hyper-V Server 2012 (Core).

Does Altaro VM Backup work on Windows Server 2016?

Yes, it does.

Does Altaro VM Backup work on Windows 2012 R2?

Yes, it does.

Can I install on Hyper-V Server / Server Core?

Yes, you can install Altaro VM Backup directly on a core server as per these instructions.

Where should I install Altaro VM Backup, and what OSs are supported?

To get started, download and install Altaro VM Backup on a machine running one of the following supported Windows OSs:

  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows 2008 R2

This will be the machine managing your backup configuration and where the backups will be processed.

What versions of VMware are supported?

You can back up the following VMware Hosts with Altaro VM Backup:

  • VMware ESXi 5.0, 5.1, 5.5, 6.0, 6.5, 6.7 & 7.0
  • VMware vSphere 5.0, 5.1, 5.5, 6.0, 6.5, 6.7 & 7.0
  • VMware vCenter 5.5, 6.0, 6.5, 6.7 & 7.0
  • (For v7.0, all features supported except replication)
Does Altaro VM backup support virtual machine replication?

Yes it does. Replication can be done through VPN or WAN connections to an Altaro Offsite Server.

What environments are supported for replication?

VM replication is currently supported exclusively on Hyper-V hosts. VMware host support is coming soon.

Which host OSs are compatible for replication?
  • Hyper-V 2012 can be replicated to Hyper-V 2012 / 2012r2.
  • Hyper-V 2012r2 can be replicated to Hyper-V 2012r2.
  • Hyper-V 2016 can be replicated to Hyper-V 2016 / 2019 (upon release).
  • Hyper-V 2019 can be replicated to Hyper-V 2019 (upon release).
Can I back up the Free Edition of VMware or VMware workstation?

No, Altaro VM Backup cannot back up these versions of VMware.

Are any tools available to help me manage Altaro VM Backup?

Yes, you can download the Altaro Offsite Server to enable offsite backups (WAN or LAN) and you can download Altaro Management Tools to run the remote management console which enables you to connect to one or many remote installations. You can download these tools here.

How do you upgrade from version 5.x ,6.x and 7.x to 8.0?

First of all you need to upgrade your License Key. The upgrade process from version 5.x or 6.x to 7.0 will keep all your settings and previous backups. Simply, uninstall Altaro VM Backup from the Windows Programs and Features screen, then download v7.0 and run the installer of Altaro VM Backup. Click here for more information.

How do I upgrade from 5.x to 6.0?

If you’re running Altaro VM Backup 5.x, you can simply run the installer of Altaro VM Backup (v6.0). All settings and backups will be retained.

Can I monitor multiple Altaro VM Backup installations?

Yes, you can download Altaro Management Tools to run the remote management console which enables you to connect to one or many remote installations.

Can I manage both VMware and Hyper-V hosts from one Management Console?

Yes, if you have both VMware and Hyper-V hosts in the same LAN, you will be able to manage both host infrastructures from just one Management Console.

Will I be able to take offsite backups for disaster recovery?

Yes, you can choose to take a second copy to one location - such as a NAS or a local drive. You even have the option to swap a pool of drives, which contains a full copy on each, so a complete restore can be performed from each of the drives. More information on setting this up here. We also offer the option to take backups over WAN/VPN/Internet connection via the Altaro Offsite Server, a tool we developed to ensure that backups arrive consistent over such connections which are more prone to disconnections. More information on setting this up here.

Can I run test restores to ensure that my backups are fully restorable?

Yes, the Sandbox Restore feature will allow you to verify the integrity of the data on the backup drive. You can choose to either Verify the backup folder without attaching the VM to the VM Manager or else you can even perform a full restore in order to be able to boot up the VM itself. This operation will not affect the live VMs.

Can I backup VM’s which are MS Exchange or SQL?

Yes, for VMs running on VMware we have developed the Altaro VM Tools, which can be deployed to the VM through the main management console in order to truncate the transaction logs for MS Exchange and SQL. VMs running on a Hyper-V host will handle this by default without the need for an agent on the guest VM.

Can I restore a VM backed up from VMware to Hyper-V or vice-versa?

No, this is not possible using Altaro VM backup, however Microsoft already offer tools to convert your VMs.

How does your pricing work?

Our pricing is straightforward: You pay per host - Not per socket or CPU, making Altaro VM Backup an easy fit for tight budgets. Contrary to other vendors, 24/7 support is included in the price.

Do you offer discounts to educational, government, non-profit or NGO organizations?

Yes we do! Kindly contact us for more details.

Do you offer volume discounts?

We offer volume discounts from 10 licenses upwards. Kindly contact us to get a custom quote!

How can Altaro VM Backup help with my GDPR compliance activities?

GDPR is the European Union’s General Data Protection Regulation which gives data subjects more control over their personal data while providing businesses with the benefit of a level playing field through the harmonization of data privacy laws across Europe. One area of GDPR concerns data recovery and the practical, technical aspects of data storage. For reliable, powerful virtual machine (VM) backup and recovery, Altaro VM Backup can help you meet a number of GDPR requirements. Learn more here.

Disclaimer: The information provided does not in any way constitute legal advice. Anyone who intends to rely upon or use the information contained herein in any way is solely responsible for independently verifying the information and obtaining independent expert advice if required.

Your website mentions a freeware version – how can I get this?

We provide a free trial version of our solution for 30 days. Beyond the 30-day trial period, if you do not buy the product, you can opt to use the Free Edition of Altaro VM Backup, free for 2 VMs forever – our way of helping micro businesses. For this, you will need to request a freeware license key here.

Do I pay a one-time price? Does the price include support?

Altaro VM Backup is a one-time purchase which includes 1 year of SMA (Software Maintenance Agreement), which entitles you to receive premium 24/7 Support and upgrades.

You can purchase additional SMA Renewals as part of your New Licence purchase and benefit from an advantageous rate.

You can also choose to renew later. From year 2 onward, you will have the option to renew at a cost of 35% of the current license price, per extra year of SMA. If you choose to renew for 2 years, you benefit from 5% discount on the price for 1 year; if you choose to renew for 3 years, you benefit from 10% discount on the 1 year price; and if you choose to renew for 4 years you benefit from 15% discount on the 1-year price. You can ask our Renewals Team for a quote.

You can choose not to renew the SMA and in that case the product will still continue working but you will not be eligible for technical support and major/minor upgrades.
Click here for more information.

Are any add-ons (e.g. Altaro Offsite Server, remote/central management tools) licensed separately?

No. Add-ons do not require a license as long as the host is assigned a Standard, Unlimited or Unlimited Plus Edition license.

Do I need to re-install if I want to upgrade from the Free Edition?

No, you can simply replace your Free Edition key with the new license key purchased and all the product's features will be available to you right away.

Can I upgrade from my present version to the latest version of Altaro VM Backup?

Customers who have a valid Software Maintenance Agreement (SMA) can upgrade for free.
Customers without an active SMA can upgrade too – for example: a customer on v6 without a valid SMA can now pay to upgrade to v8. Upgrades include a one-year SMA. Click here for upgrade pricing.
Either way, be sure to check for upgrade instructions before you switch to a new version.

Can I upgrade from the Standard Edition or Unlimited Edition to the Unlimited Plus Edition?

Yes, you can. Click here for upgrade pricing.
Be sure to check for upgrade instructions before you switch to a new version.

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