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Here's what our customers and partners are saying about us…

Customer Case Studies

The white horse federation Logo
Customer Testimonial Photo
Customer: The White Horse Federation
Country: United Kingdom
Industry: Education
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Map Cambridge
Customer Testimonial Portrait
Customer: Top US research university
Country: USA
Industry: Education
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Beeks Logo
Customer Testimonial Photography
Customer: Beeks Financial Cloud
Country: Worldwide
Industry: Institutional capital markets
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The white horse federation Logo
Customer Testimonial Photo
Customer: Tax Edge, Inc
Country: USA
Industry: Accounting
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Learning Togheter Logo
Customer User Testimonial Photo
Customer: Pye Bank CofE Primary School
Country: United Kingdom
Industry: Education
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FRAICHE Logo
Customer: Fraiche
Country: Mexico
Industry: Perfumes and personal care products
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Winadmins Logo
Customers
Customer: Winadmins
Country: The Netherlands
Industry: ICT Services
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Normandie Logo
Customer: Normandie Logistique
Country: France
Industry: Transportation, logistics and overseas freight forwarding
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ProgEco Logo
Customer: Progeco Bilbao S.A
Country: Spain
Industry: Transport, containers and storage
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Heimbau Logo
Customer: Heimbau Breisgau eG
Country: Germany
Industry: Real Estate
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Falkirk
Customer: Falkirk Council
Country: United Kingdom
Industry: Local Council
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Alan Blunden Logo
Customer: Alan Blunden & Co Ltd
Country: United Kingdom
Industry: Insurance
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ACE Logo
Customer: Automated Cells and Equipment
Country: USA
Industry: Engineering
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Prep Logo
Customer: Pacific Rim Engineered Products
Country: Canada
Industry: Engineering
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Mec Logo
Customer: Magna Electric Corporation
Country: Canada
Industry: Electronic Manufacturing
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Saylor Logo
Partner: Saylor Computer Consulting
Country: USA
Industry: IT Service Provider
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Partner Case Studies

Datahal
Partner: Datahal
Country: USA
Industry: Managed Service Provider (MSP)
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Customer Photo
User Photo customer
Partner: Gemini Group
Country: United Kingdom
Industry: Education, public sector and businesses
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Inology Logo
Customer User Testimonial Photography
Partner: Inology:IT
Country: United Kingdom
Industry: Medical, Construction, Legal, and others
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VBT Logo
Portrait User Customer Photo
Partner: vbt IT solutions
Country: Ireland
Industry: Managed Service Provider (MSP)
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Trinitas Logo
IT expert Customer
Partner: Trinitas Technology Group
Country: USA
Industry: Medical, Construction, Legal, and others
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HICEL IT
IT CEO testimonial
Partner: Hicel Ltd
Country: United Kingdom
Industry: IT Support and Consultancy
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VERUS
Partner: Verus Solutions Ltd
Country: United Kingdom
Industry: IT Support and Consultancy
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DECAM Logo
IT Manager customer Photo
Partner: Decam Informatique
Country: Canada
Industry: Managed Services Provider
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Preactive Tools
MSP Leader Testimonial
Partner: Preactive IT Solutions
Country: USA
Industry: Engineering & Construction
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ps-tec Logo
User Customer Photo 1
Partner: PS-TEC GmbH
Country: Germany
Industry: MSP IT Services
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CHORUS MSP LOGO UK
Chorus Member Testimonial Video Thumbnail
Partner: Chorus
Country: United Kingdom
Industry: Managed Services Provider (MSP)
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Integrity It solutions Logo
Customer Testimonial Avatar
Partner: Integrity IT Solutions
Country: United Kingdom
Industry: IT Services
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ITC MSP Logo
Partner: ITC Solutions Case Study
Country: Italy
Industry: IT Solutions
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HBP Systems
Partner: HBP Systems Ltd
Country: United Kingdom
Industry: IT
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Mr PC - Logo
Partner: Mr PC Advanced IT solutions
Country: Australia
Industry: IT
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Offsite Logo
Partner: Offsite IT
Country: United Kingdom
Industry: IT Support
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Bridges Logo
Partner: Bridges Integrity Services
Country: Singapore
Industry: IT Services
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Resolve Computers
Partner: Resolve IT
Country: USA
Industry: IT Services
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PC Comms
Partner: PC Comms Ltd
Country: United Kingdom
Industry: IT Support Provider
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Intelligent T Logo
Partner: Intelligent Technologies, Inc
Country: USA
Industry: ERP, Cloud & Networking Experts
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Uptimebydesign Logo
Partner: UptimeByDesign
Country: USA
Industry: IT Managed Services
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Quebecom Logo
Partner: Québécom
Country: Canada
Industry: IT Services
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BMIT Logo
Partner: BMIT
Country: Malta
Industry: Data Service Provider
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Colva Logo
Partner: Colva Ltd
Country: United Kingdom
Industry: IT Services
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bs Logo
Partner: Border Office Supplies & Systems
Country: United Kingdom
Industry: Office Supplies and Systems
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Genatec Logo
Partner: Genatec Business Solutions
Country: Canada
Industry: IT Service Provider
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Bt Nord Logo
Partner: Bürotechnik
Country: Germany
Industry: IT Infrastructure and Services
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Data Print Telecom
Partner: Data Print
Country: France
Industry: IT Service Provider
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Alpha Logix Logo
Partner: AlphaLogix
Country: United Kingdom
Industry: IT Service Provider
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We Provide Logo
Partner: We Provide LDA
Country: Portugal
Industry: IT Service Provider
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Don't take our word for it. Read more testimonials from businesses that trust Altaro VM Backup.

"Your support team is one of the best I have ever dealt with. Actually it is probably is the best. All my issues have been taken care of with usually not more than two e-mails and always on the same day I have submitted a request for support! I have had to restore vm's from backup and all have been a simple process. Great product, works as it should without making me think. Thank You"
P.L.J, Technical Support Xerox Testimonial for Altaro
"Altaro has made it much easier to roll out to clients, easier to manage all clients, and I love the fact that you can test backups and restores which is required by HIPAA… Most clients with my current employer are healthcare… In my opinion, you are head and shoulders above the traditional backup vendors I've encountered… your pricing is fabulous."
Patrick Littrell, Chief Network Security Officer

LTC Logo Testimonial for Altaro
"We have been using Altaro for years and we have never had the urge or idea to change or switch to anything else. It simply does what it does and there is no looking back after deployment which is just as easy as restoring a selective single file."
Target Furniture NZ Target Testimonial for Altaro
"Kudos to the entire Altaro team for their excellent support, a product that just works and a focused product, that is competitive and profitable for MSPs."
Dennis Little, CEO

Reli Avail IT Logo Testimonial altaro
Dennis testimonial photo
"Today, I had a problem with Hyper-V and VSS. These kind of problems never fit into my daily diary, but your support was perfect again. I could reach your agent within seconds and he gave me very useful hints although it was not an Altaro problem but a Microsoft problem. Now the system runs stable again, I solved the problem with your help." Read more
Stephan Siering

Elpino Testimonial Altaro
Stephan Testimonial Photo
"I'd like to say thanks to Altaro tech support team. I had a customer server failing consistently over the period of a week. I didn't really think much of it because the VM was just a test server VM, but when I started investigating the cause, Altaro tech support had me review logs and we determined the backup was failing due to bad blocks in the RAID Virtual disk..." Read more
Phillip Hance, Owner

Network Support of Oklahoma LLC Logo
Stephan Testimonial Photo
"Before we started using Altaro, many of our clients complained about missing backups or backups that were simply unbootable due to disk corruption or configuration. Altaro's backup health has allowed us to identify problems before they arise, and assure our clients when it comes time to restore it'll happen right the first time, every time."
Reese Rankin, President

Allwire Logo
Reese Customer Testimonial
"Altaro has been a valuable addition to our arsenal. Great product with great support!"
Tim Wetherell, Senior Applications Engineer

SOUND BUSSINESS LOGO
"On the occasions I've reached out to your support team whether it's via phone or Live Chat, I'm absolutely floored by the level of support every time I have the pleasure of having to contact them. Thank you to your wonderful team."
Adam Comben, Director

SW-IT Logo
Adam Comben
"All of my production servers are virtual and I use Altaro VM Backup on every single one. I have been using Altaro since 2014 and it is my go-to tool for backing up VMs. File- and folder-level restore, full VM restore, sandbox/test restore, backup to the cloud, alerts, they're all there. When I get a request to restore a file, for example, I can perform the task in a minute or two..." Read more
Roland Johnny, Network Admin

Guardian Networks Logo
Roland User Photo Testimonial
"Thanks a lot to Altaro for saving the business of my client! One morning, I got a call from my client… 3 out of the 4 servers were crypto-locked using Ransomware… I restored the day before and Bingo! they were back in business in less than 1h30 after this major crypto-locker! If local backups had also been crypto-locked, I even had the Daily Offsite Copy, thanks to the magical compression you have!" Read more
Patrick Fortin-Ducharme

Best Network Logo
Patrick Photo Testimonial
"ADM Computer Services (a Microsoft Gold Partner) provide IT Services to small and medium sized businesses (typically 50 – 250 users) in multiple business sectors. We have been an Altaro partner since Version 4 in 2014 and have consistently found that Altaro is the best backup solution for our customers running Microsoft Hyper-V..." Read more
Andy Cox, Senior Engineer / Project Manager

"Altaro VM Backup is my chamomile to sleep peacefully at night. Simply fantastic support."
Paolo Gavioli

Update Logo
"Altaro VM Backup is very reliable, easy to implement, and very easy to use. We have it backing up our 2 Hyper-V environments and works excellent since day one. The product is rock solid and has saved us from disaster as expected! Highly recommend this product that exceeds expectation."
Michael Perez, Network Admin


Testimonial Customer Logo
"I just wanted to express how fantastic your support is on your product. Your staff always seem to have the correct balance of professionalism with a human side thrown in, which is also a huge benefit."
Ian Cox, Technical Director Midland Computers Logo
Ian Customer
"Having used many different backup solutions in the past, I can say that we are incredibly satisfied with Altaro. From the aggressive price point, to the ease of use, to the excellent customer service we have received, I would not hesitate to recommend Altaro to any of my peers. In a DR situation, we were able to restore our client's servers in record time with no data loss!"
Bryan Lachapelle, President

B4 Networks
Bryan Testemonial
"I've been an Altaro user for over 3 years now, and won't consider changing for any other backup solution! The product works great, and has saved me (and our company) many times! I love the fact that new features are added regularly."
Shawn Morrissey DD Logo
Shawn Customer Trestimonial
"We are very happy with the Altaro VM Backup solution, it gives us system administrators ease of mind because the program does its work flawlessly! We strongly recommend Altaro to our business partners. Keep up the good work!"
Jan Theo Hoekstra, Managing Director/System IntegratorWinadmins Logo
Jan customer Logo
"We have been using Altaro for roughly about 2 years… We've had a 100% success rate in restoring Virtual Machines, granular restores and mailbox restores - luckily there has only been a few, but Altaro hasn't let us down yet. It's much more reliable than other backup products we have used in the past."
Karl Simms, Senior AnalystChameleon Logo
"We love Altaro, and we use it for all our VMs. Altaro is a very integral part of our job functions."
Grayson Warren, Network EngineerSureTec Logo
Grayson Customer Testimonial
"Our client had an SBS 2011 service with Acronis backup. In October 2018, we installed a virtualized HyperV server with Altaro VM Backup. In April 2019, at 9.12 am he was infected with a cryptovirus. At 10.40 all the VMs were restored with the 8.40 backup. Very satisfied customer, very satisfied supplier!"
Mauro Migliasso M2 infoservice logo
Mauro Customer Testimonial
"I am a huge fan of Altaro VM Backup. I have recommended it several times on Spiceworks when people were looking for Hyper-V backup solutions. It is easy to use and has a lot of enterprise-class features and is reasonably priced."
Andrew Dimino, IS Manager

S & S Hinge Logo Testimonial
"I would like to go out of my way to express excellent customer satisfaction and acknowledge outstanding customer service and technical know-how. KUDOS: out of the hundreds of vendors I deal with, you are in the top 5% of excellence."
Doug Claxton, CTO / Senior Project Manager; Technical Solutions Expert

Lan master inc Logo Testimonial
Doug Testimonial Photo
"As a small business without dedicated IT staff, we appreciate Altaro's reliability and functionality. We've used many different options over the years and all have had issues which required hours of support by our IT consultants. Altaro is the exception. It simply works and backups are fast yet the interface is simple enough for me to restore a single file if needed..." Read more
Jason Wong, General Manager CCR Logo
"Your support was simply stellar. I have rarely encountered such excellent product support anytime, anywhere. I will be happily recommending your company at any opportunity I get. All issues have ceased and you absolutely went above and above in your efforts. Thank you VERY much."
Michael Boyd, Senior Systems EngineerDirect b Logo
Michael Customer Testimonial
"We've recently switched from Veeam to Altaro's MSP Program, and we are already starting to see and experience the benefits of Altaro over our former Veeam partnership. I can safely say that Altaro will be the go-to solution for DR/BaaS for us and other partners like ourselves."
Steven Thom, President thom testimonial Logo
steven 2
"I like Altaro. It is easy to use and all restore tests I have done have been fast and successful... You can also spin up the VM directly from backup."
Dave Bailey test 24
"The best hands down VM backup solution, all points considered: It works! They have the best price on the market, after having searched for a while, this was confirmed. Their support is there, they respond back fast and they fix things."
Marcel Contant, IT services company president test 17
"I have nothing but good things to say about your product as well as your support team. They were very helpful and quick to respond. Best Software Company I've dealt with in a long time! Keep up the good work."
Monty Scrabeck, Information Systems Administratortest 12
"The offsite feature of the Altaro backup saved a customer from a very nasty ransomware attack… An employee clicked on an email on a Thursday and by that Friday, the network was suffering from a massive ransomware attack. That weekend, we were able to restore from the Altaro backup (with the help of Altaro's excellent support)..." Read more
Ken Shipman

test 13
ken
"The price to performance ratio of Altaro VM Backup is simply unbeatable."
Frank Weingärtner, Division Manager

test 15
"Altaro rocks. What also rocks is all of the Hyper V stuff your folks are posting all the time – I've gotten a ton out of your various white papers, etc., and your support is great too. It's also making my boss happy, because now I'm not babysitting the backups every day."
Bob Ackerman
"We had a server with consistent backup problems. When we switched to Altaro for our backup solution, they helped me fix a problem that haunted us for months. Working with them has always been a pleasure!"
Rachel Lewistest 9
rachel
"The Hyper-V Backup is the best backup software I have ever used, you can go from downloading it to having a backup ready in 10 minutes."
Simon Gray, Technical Consultanttest 5
"Altaro VM Backup is just the program I was looking for. Altaro sets up in just minutes with its very friendly interface. This program takes the pain out of backups, the program just works! Altaro VM Backup is a great affordable product that I would recommend to anyone running Hyper-V."
Brice Milla, Technical Consultanttest 3
brice
"We have been looking for a solution which would provide protection for our HyperV machines. Functionality combined with affordable price (compared to competitive products) were the key advantages to choose Altaro and we don't regret the decision."
Tomasz Dziedzic, IT Managertest 4
tomasz
"We're trying out the free edition with a couple of clients. So far the nicest VM backup program I've ever seen"
David Duckworth, Network Administratortest 7
"On the rare occasions I have had to contact the support desk, my issue has always been resolved very quickly. You have a really great product, that just works, keep it up!"
George Sayer, Systems Manager (IT Department)St George
"I successfully restored all the virtual machines to a new array in about 12 hours! Your product is wonderful! Thank you for saving my butt!!!"
Phillip Coffee, Technology Assistanttest 2
"Fantastic product, awesome support and a respectful follow-up!"
Troy Kuskie, RMH Grouptest 8
troy
"Altaro saved my bacon early in my Systems Administrator career… thankfully due to solid backups run nightly on those virtual machines, we only had about 15 minutes downtime, not the hours it would have otherwise taken... Thanks, Altaro!"
Kevin Kintner, Knox Horticulture
"I've been working as a senior Infrastructure engineer for the last 12 years. Altaro VM Backup is one of the best tools I've ever seen. One of the fastest backup utilities, reliable, scalable. You are too good!"
M Panchal, AdvantMed
"The software seems too good to be true. It's extremely fast. Compression seems to be amazing. I don't know how you guys do this, or should I say, figured it out, to make things run so efficiently. I find it hard to believe that in an emergency situation, Altaro can boot a VM from a backup. That just amazes me... To me, it's well worth it because it minimizes my down time dramatically. And when I say dramatically, I mean by 10 times! I likely would not have to send employees home..." Read more
JB
"Having the right tools for the job is vital to proper network administration. Altaro VM Backup is not only the right tool for the job but an integral part of how we maintain and service our clients. I cannot count the times that I was able to leverage this software to restore a client from a failed server, recover individual files or aide and server migrations. Truly a must-have product for any network administrator."
Jessie Weems, Owner/CEO test 38

"One of my Altaro customers was a Hyper V server connected to 10 workstations. The offsite feature of the Altaro backup saved this customer from a very nasty ransomware attack. When we set up the new Hyper V server with Altaro backup we decided that a self-imposed 10GB offsite backup limit was perfect for this customer and his 50GB of data. An employee clicked on an email on a Thursday and by that Friday, the network was suffering from a massive ransomware attack. That weekend, we were able to restore from the Altaro backup (with the help of Altaro's excellent support). We wiped out all 10 workstations to remove any and all infections. This success story is in stark contrast to another where Altaro was not in place but every other precaution was taken and yet, failure and data loss occurred. It doesn't matter what precaution you take - RAID cards, fancy failover clustered servers with the best UPS money can buy - nothing takes the place of a good offsite versioned data backup."

Ken Shipman
Ken's Computers

"ADM Computer Services (a Microsoft Gold Partner) provide IT Services to small and medium sized businesses (typically 50 – 250 users) in multiple business sectors. We have been an Altaro partner since Version 4 in 2014 and have consistently found that Altaro is the best backup solution for our customers running Microsoft Hyper-V. We currently manage Altaro VM Backup for over 40 customers with a combined total of over 200 virtual servers being protected. Altaro VM Backup allows us to offer a simple and robust backup and DR service that helps us in providing the best possible IT Services to our customers."

Andy Cox
Senior Engineer / Project Manager
ADM Computing

"I am one of the network admins for Guardian Networks, an MSP based in Orange County, CA. I manage dozens of clients' on-prem, colo and cloud-based servers and networks. All of my production servers are virtual and I use Altaro VM Backup on every single one. I have been using Altaro since 2014 and it is my go-to tool for backing up VMs. The installation takes only a couple of minutes and the configuration is as intuitive and painless as it gets. The user interface works the way you would expect it to, without unnecessary complexities or vendor-specific jargon. I have worked with many 3rd party backup solutions and some of them have been real nightmares. I have settled on Altaro as my favorite tool. File- and folder-level restore, full VM restore, sandbox/test restore, backup to the cloud, alerts, they're all there. When I get a request to restore a file, for example, I can perform the task in a minute or two and that makes me and the client happy. I have never not been able to do a restore. Customer support is very good and you get to chat with or talk to a clear English-speaking tech who knows their product well. I have spoken to tech support on several occasions and although they're based out of EU, that has not been a problem for me. I would give them a 9 out of 10."

Roland Johnny
Network Admin
Guardian Networks

"As a small business without dedicated IT staff, we appreciate Altaro's reliability and functionality. We've used many different options over the years and all have had issues which required hours of support by our IT consultants.

Altaro is the exception. It simply works and backups are fast yet the interface is simple enough for me to restore a single file if needed.

Our IT consultant recommended this product several years ago and he's only had success with all of his clients, including full restores. And he's commented that support is great as well when needed.

Thank you Altaro for such a great product. Reliable backups are essential given the prevalence of malware and your product allows us to focus our time on other elements within our business."

Jason Wong
General Manager
CCR

"Thanks a lot to Altaro for saving the business of my client! One morning, I got a call from my client saying that he wasn't able to connect to his Windows 2012 RDP server. I connected remotely to the Hyper-V Host that runs the 4 virtual servers (Exchange, File&Print, WSUS, Domain Controller). I then went into Hyper-V manager and saw that 3 out of the 4 servers were crypto-locked using Ransomware! Luckily, I had completed the last physical server to virtual about 2 weeks before. I deleted the VM, went into Altaro and restored the last night's backup. It was also crypto-locked, so I repeated and restored the day before, and Bingo! they were back in business in less than 1h30 after this major crypto-locker! I was really amazed. If local backups had also been crypto-locked, I even had the Daily Offsite Copy, thanks to the magical compression you have!"

Patrick Fortin-Ducharme
Best Network

"The software seems too good to be true. It's extremely fast. Compression seems to be amazing. I don't know how you guys do this, or should I say, figured it out, to make things run so efficiently.

I find it hard to believe that in an emergency situation, Altaro can boot a VM from a backup. That just amazes me [...] To me, it's well worth it because it minimizes my down time dramatically. And when I say dramatically, I mean by 10 times! I likely would not have to send employees home; customers and clients would not be even aware we had a catastrophe. Thanks to Altaro [...] how cool is that, that I have a cloud management interface. I don't even have to VPN into work to see what's going on.

All I can say is, damn, I've been doing it wrong for years."

JB

"Today, I had a problem with Hyper-V and VSS. These kind of problems never fit into my daily diary, but your support was perfect again. I could reach your agent within seconds and he gave me very useful hints although it was not an Altaro problem but a Microsoft problem.

Now the system runs stable again, I solved the problem with your help. So thank you very much, I am very happy with your software and your support."

Stephan Siering
elpino IT Consulting

I'd like to say thanks to Altaro tech support team. I had a customer server failing consistently over the period of a week. I didn't really think much of it because the VM was just a test server VM, but when I started investigating the cause, Altaro tech support had me review logs and we determined the backup was failing due to bad blocks in the RAID Virtual disk, which lead me to discover some failed and predicted to fail drives. Sure, the customer should have seen the blinking orange light and called me, but that didn't happen. I replaced the drives and cleared the error flags and Altaro backed up as expected. I will ALWAYS keep my customers support renewed. It's an important part of my tool kit. Great product and a great team of folks."

Phillip Hance
Owner
Network Support of Oklahoma LLC

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