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"Your support team is one of the best I have ever dealt with. Actually it is probably is the best. All my issues have been taken care of with usually not more than two e-mails and always on the same day I have submitted a request for support! I have had to restore vm's from backup and all have been a simple process. Great product, works as it should without making me think. Thank You"
"Altaro support is always fantastic - every experience I have had with all of Altaro support engineers has been top notch. Recognize that I am a 35-year IT professional - I have dealt with every tech support group on the planet. Most of them are horrible. But you guys are top shelf - keep it up!"
"We have been using Altaro for years and we have never had the urge or idea to change or switch to anything else. It simply does what it does and there is no looking back after deployment which is just as easy as restoring a selective single file."
"Very friendly, fast and helpful support! Thumbs up!"
"Altaro has made it much easier to roll out to clients, easier to manage all clients, and I love the fact that you can test backups and restores which is required by HIPAA… Most clients with my current employer are healthcare… In my opinion, you are head and shoulders above the traditional backup vendors I've encountered… your pricing is fabulous."
"Your software is very easy to use and very intuitive. The VM backups and restores have saved me a few times during software upgrades or changes. The person that designed the interface is definitely a user of the software. Would also like to give a big Thank you to the people in the tech support area, they are fantastic to deal with."
"My first experience with Altaro Technical Support was a very positive one. Thank you and keep up the great work."
"Kudos to the entire Altaro team for their excellent support, a product that just works and a focused product, that is competitive and profitable for MSPs."
"Today, I had a problem with Hyper-V and VSS. These kind of problems never fit into my daily diary, but your support was perfect again. I could reach your agent within seconds and he gave me very useful hints although it was not an Altaro problem but a Microsoft problem. Now the system runs stable again, I solved the problem with your help." Read more
"I'd like to say thanks to Altaro tech support team. I had a customer server failing consistently over the period of a week. I didn't really think much of it because the VM was just a test server VM, but when I started investigating the cause, Altaro tech support had me review logs and we determined the backup was failing due to bad blocks in the RAID Virtual disk..." Read more
"Before we started using Altaro, many of our clients complained about missing backups or backups that were simply unbootable due to disk corruption or configuration. Altaro's backup health has allowed us to identify problems before they arise, and assure our clients when it comes time to restore it'll happen right the first time, every time."
"You guys are always helpful, the best support around! I love it."
"On the occasions I've reached out to your support team whether it's via phone or Live Chat, I'm absolutely floored by the level of support every time I have the pleasure of having to contact them. Thank you to your wonderful team."
"Great support, answered my question before I could finish asking it :)"
"All of my production servers are virtual and I use Altaro VM Backup on every single one. I have been using Altaro since 2014 and it is my go-to tool for backing up VMs. File- and folder-level restore, full VM restore, sandbox/test restore, backup to the cloud, alerts, they're all there. When I get a request to restore a file, for example, I can perform the task in a minute or two..." Read more
"Thanks a lot to Altaro for saving the business of my client! One morning, I got a call from my client… 3 out of the 4 servers were crypto-locked using Ransomware… I restored the day before and Bingo! they were back in business in less than 1h30 after this major crypto-locker! If local backups had also been crypto-locked, I even had the Daily Offsite Copy, thanks to the magical compression you have!" Read more
"We have consistently found that Altaro is the best backup solution for our customers running Microsoft Hyper-V... Altaro VM Backup allows us to offer a simple and robust backup and DR service that helps us in providing the best possible IT services to our customers." Read more
"I'm very satisfied with the support provided by Altaro! It's awesome to chat with a support guy almost immediately when you are in trouble – thank you!"
"Altaro VM Backup is very reliable, easy to implement, and very easy to use. We have it backing up our 2 Hyper-V environments and works excellent since day one. The product is rock solid and has saved us from disaster as expected! Highly recommend this product that exceeds expectation."
"I just wanted to express how fantastic your support is on your product. Your staff always seem to have the correct balance of professionalism with a human side thrown in, which is also a huge benefit."
"Having used many different backup solutions in the past, I can say that we are incredibly satisfied with Altaro. From the aggressive price point, to the ease of use, to the excellent customer service we have received, I would not hesitate to recommend Altaro to any of my peers. In a DR situation, we were able to restore our client's servers in record time with no data loss!"
"I've been an Altaro user for over 3 years now, and won't consider changing for any other backup solution! The product works great, and has saved me (and our company) many times! I love the fact that new features are added regularly."
"We are very happy with the Altaro VM Backup solution, it gives us system administrators ease of mind because the program does its work flawlessly! We strongly recommend Altaro to our business partners. Keep up the good work!"
"We have been using Altaro for roughly about 2 years… We've had a 100% success rate in restoring Virtual Machines, granular restores and mailbox restores - luckily there has only been a few, but Altaro hasn't let us down yet. It's much more reliable than other backup products we have used in the past."
"We love Altaro, and we use it for all our VMs. Altaro is a very integral part of our job functions."
"Our client had an SBS 2011 service with Acronis backup. In October 2018, we installed a virtualized HyperV server with Altaro VM Backup. In April 2019, at 9.12 am he was infected with a cryptovirus. At 10.40 all the VMs were restored with the 8.40 backup. Very satisfied customer, very satisfied supplier!"
"I am a huge fan of Altaro VM Backup. I have recommended it several times on Spiceworks when people were looking for Hyper-V backup solutions. It is easy to use and has a lot of enterprise-class features and is reasonably priced."
"Really kind and truly heplful operator. I must add that kindness is a quality shown by ALL Altaro personnel I’ve ever came in contact with."
"I would like to go out of my way to express excellent customer satisfaction and acknowledge outstanding customer service and technical know-how. KUDOS: out of the hundreds of vendors I deal with, you are in the top 5% of excellence."
"As a small business without dedicated IT staff, we appreciate Altaro's reliability and functionality. We've used many different options over the years and all have had issues which required hours of support by our IT consultants. Altaro is the exception. It simply works and backups are fast yet the interface is simple enough for me to restore a single file if needed..." Read more
"Your support was simply stellar. I have rarely encountered such excellent product support anytime, anywhere. I will be happily recommending your company at any opportunity I get. All issues have ceased and you absolutely went above and above in your efforts. Thank you VERY much."
"We've recently switched from Veeam to Altaro's MSP Program, and we are already starting to see and experience the benefits of Altaro over our former Veeam partnership. I can safely say that Altaro will be the go-to solution for DR/BaaS for us and other partners like ourselves."
"I like Altaro. It is easy to use and all restore tests I have done have been fast and successful... You can also spin up the VM directly from backup."
"Altaro has THE BEST support EVER! Always available, knowledgeable and ready to help. Other companies should model Altaro! Keep up the good work!"
"The best hands down VM backup solution, all points considered: It works! They have the best price on the market, after having searched for a while, this was confirmed. Their support is there, they respond back fast and they fix things."
"I have nothing but good things to say about your product as well as your support team. They were very helpful and quick to respond. Best Software Company I've dealt with in a long time! Keep up the good work."
"The offsite feature of the Altaro backup saved a customer from a very nasty ransomware attack… An employee clicked on an email on a Thursday and by that Friday, the network was suffering from a massive ransomware attack. That weekend, we were able to restore from the Altaro backup (with the help of Altaro's excellent support)..." Read more
"Excellent support as always from Altaro, good knowledgeable agent able to assist and resolve my issue very quickly."
"Prompt, professional and knowledgeable response to my issue. Everything was resolved in a timely manner with minimal disruption."
"The price to performance ratio of Altaro VM Backup is simply unbeatable."
"Altaro rocks. What also rocks is all of the Hyper V stuff your folks are posting all the time – I've gotten a ton out of your various white papers, etc., and your support is great too. It's also making my boss happy, because now I'm not babysitting the backups every day."
"We had a server with consistent backup problems. When we switched to Altaro for our backup solution, they helped me fix a problem that haunted us for months. Working with them has always been a pleasure!"
"The Hyper-V Backup is the best backup software I have ever used, you can go from downloading it to having a backup ready in 10 minutes."
"Altaro VM Backup is just the program I was looking for. Altaro sets up in just minutes with its very friendly interface. This program takes the pain out of backups, the program just works! Altaro VM Backup is a great affordable product that I would recommend to anyone running Hyper-V."
"We have been looking for a solution which would provide protection for our HyperV machines. Functionality combined with affordable price (compared to competitive products) were the key advantages to choose Altaro and we don't regret the decision."
"We're trying out the free edition with a couple of clients. So far the nicest VM backup program I've ever seen"
"On the rare occasions I have had to contact the support desk, my issue has always been resolved very quickly. You have a really great product, that just works, keep it up!"
"Every time I am in need for support, the Altaro support team fixes everything instantly with pleasure and patience. I have used many of the major backup solution vendors (and I do use some other competitors too) but NONE of them have the same level of support."
"I successfully restored all the virtual machines to a new array in about 12 hours! Your product is wonderful! Thank you for saving my butt!!!"
"Fantastic product, awesome support and a respectful follow-up!"
"Always great support! That's why we chose Altaro!"
"Support was very helpful and efficient in resolving the issue I had. One of the many reasons I trust Altaro with my critical backups!"
"Altaro saved my bacon early in my Systems Administrator career… thankfully due to solid backups run nightly on those virtual machines, we only had about 15 minutes downtime, not the hours it would have otherwise taken... Thanks, Altaro!"
"Your support techs rock. Nowhere else is half as fast or capable. Press the button and boom support!"
"I've been working as a senior Infrastructure engineer for the last 12 years. Altaro VM Backup is one of the best tools I've ever seen. One of the fastest backup utilities, reliable, scalable. You are too good!"
"The software seems too good to be true. It's extremely fast. Compression seems to be amazing. I don't know how you guys do this, or should I say, figured it out, to make things run so efficiently. I find it hard to believe that in an emergency situation, Altaro can boot a VM from a backup. That just amazes me... To me, it's well worth it because it minimizes my down time dramatically. And when I say dramatically, I mean by 10 times! I likely would not have to send employees home..." Read more
"Having the right tools for the job is vital to proper network administration. Altaro VM Backup is not only the right tool for the job but an integral part of how we maintain and service our clients. I cannot count the times that I was able to leverage this software to restore a client from a failed server, recover individual files or aide and server migrations. Truly a must-have product for any network administrator."
"Altaro VM Backup is my chamomile to sleep peacefully at night. Simply fantastic support."
"First support chat with Altaro and very impressed!"
"Altaro has been a valuable addition to our arsenal. Great product with great support!"
"Really quick and perfect support!"
"One of my Altaro customers was a Hyper V server connected to 10 workstations. The offsite feature of the Altaro backup saved this customer from a very nasty ransomware attack. When we set up the new Hyper V server with Altaro backup we decided that a self-imposed 10GB offsite backup limit was perfect for this customer and his 50GB of data. An employee clicked on an email on a Thursday and by that Friday, the network was suffering from a massive ransomware attack. That weekend, we were able to restore from the Altaro backup (with the help of Altaro's excellent support). We wiped out all 10 workstations to remove any and all infections. This success story is in stark contrast to another where Altaro was not in place but every other precaution was taken and yet, failure and data loss occurred. It doesn't matter what precaution you take - RAID cards, fancy failover clustered servers with the best UPS money can buy - nothing takes the place of a good offsite versioned data backup."
"ADM Computer Services (a Microsoft Gold Partner) provide IT Services to small and medium sized businesses (typically 50 – 250 users) in multiple business sectors. We have been an Altaro partner since Version 4 in 2014 and have consistently found that Altaro is the best backup solution for our customers running Microsoft Hyper-V. We currently manage Altaro VM Backup for over 40 customers with a combined total of over 200 virtual servers being protected. Altaro VM Backup allows us to offer a simple and robust backup and DR service that helps us in providing the best possible IT Services to our customers."
Senior Engineer / Project Manager
"I am one of the network admins for Guardian Networks, an MSP based in Orange County, CA. I manage dozens of clients' on-prem, colo and cloud-based servers and networks. All of my production servers are virtual and I use Altaro VM Backup on every single one. I have been using Altaro since 2014 and it is my go-to tool for backing up VMs. The installation takes only a couple of minutes and the configuration is as intuitive and painless as it gets. The user interface works the way you would expect it to, without unnecessary complexities or vendor-specific jargon. I have worked with many 3rd party backup solutions and some of them have been real nightmares. I have settled on Altaro as my favorite tool. File- and folder-level restore, full VM restore, sandbox/test restore, backup to the cloud, alerts, they're all there. When I get a request to restore a file, for example, I can perform the task in a minute or two and that makes me and the client happy. I have never not been able to do a restore. Customer support is very good and you get to chat with or talk to a clear English-speaking tech who knows their product well. I have spoken to tech support on several occasions and although they're based out of EU, that has not been a problem for me. I would give them a 9 out of 10."
"As a small business without dedicated IT staff, we appreciate Altaro's reliability and functionality. We've used many different options over the years and all have had issues which required hours of support by our IT consultants.
Altaro is the exception. It simply works and backups are fast yet the interface is simple enough for me to restore a single file if needed.
Our IT consultant recommended this product several years ago and he's only had success with all of his clients, including full restores. And he's commented that support is great as well when needed.
Thank you Altaro for such a great product. Reliable backups are essential given the prevalence of malware and your product allows us to focus our time on other elements within our business."
"Thanks a lot to Altaro for saving the business of my client! One morning, I got a call from my client saying that he wasn't able to connect to his Windows 2012 RDP server. I connected remotely to the Hyper-V Host that runs the 4 virtual servers (Exchange, File&Print, WSUS, Domain Controller). I then went into Hyper-V manager and saw that 3 out of the 4 servers were crypto-locked using Ransomware! Luckily, I had completed the last physical server to virtual about 2 weeks before. I deleted the VM, went into Altaro and restored the last night's backup. It was also crypto-locked, so I repeated and restored the day before, and Bingo! they were back in business in less than 1h30 after this major crypto-locker! I was really amazed. If local backups had also been crypto-locked, I even had the Daily Offsite Copy, thanks to the magical compression you have!"
"The software seems too good to be true. It's extremely fast. Compression seems to be amazing. I don't know how you guys do this, or should I say, figured it out, to make things run so efficiently.
I find it hard to believe that in an emergency situation, Altaro can boot a VM from a backup. That just amazes me [...] To me, it's well worth it because it minimizes my down time dramatically. And when I say dramatically, I mean by 10 times! I likely would not have to send employees home; customers and clients would not be even aware we had a catastrophe. Thanks to Altaro [...] how cool is that, that I have a cloud management interface. I don't even have to VPN into work to see what's going on.
All I can say is, damn, I've been doing it wrong for years."
"Today, I had a problem with Hyper-V and VSS. These kind of problems never fit into my daily diary, but your support was perfect again. I could reach your agent within seconds and he gave me very useful hints although it was not an Altaro problem but a Microsoft problem.
Now the system runs stable again, I solved the problem with your help. So thank you very much, I am very happy with your software and your support."
elpino IT Consulting
I'd like to say thanks to Altaro tech support team. I had a customer server failing consistently over the period of a week. I didn't really think much of it because the VM was just a test server VM, but when I started investigating the cause, Altaro tech support had me review logs and we determined the backup was failing due to bad blocks in the RAID Virtual disk, which lead me to discover some failed and predicted to fail drives. Sure, the customer should have seen the blinking orange light and called me, but that didn't happen. I replaced the drives and cleared the error flags and Altaro backed up as expected. I will ALWAYS keep my customers support renewed. It's an important part of my tool kit. Great product and a great team of folks."
Network Support of Oklahoma LLC
Download a full trial of Altaro VM Backup for 30 days and see how easily you can securely back up and replicate your virtual machines. 24/7 support included.