Renewals

Maintain continuous Backup for your Hyper-V and VMware Virtual Machines

Renew your SMA today to ensure:

  • Access to all software updates released throughout the year
  • Uninterrupted protection for your data
  • Free Premium Technical Support: Phone response within 30 seconds

Benefits of our Maintenance Renewal


Maintain peace of mind with uninterrupted backup for your Hyper-V and VMware Virtual Machines by renewing your Software Maintenance Agreement yearly! This will ensure constant performance, immediate access to all Altaro's latest features and product updates and priority Support from Altaro's product experts!

Get access to new features, updates, and fixes

Receive the latest product revisions and upgrades as soon as they are available. Click here for a list of major features added in the last few months!

Enjoy complete support via email, web chat, and phone

We’ll help you resolve issues rapidly and efficiently, guaranteeing minimal downtime.

Budget costs for your backup strategy in advance

With only 25% of current license cost and further discounted rates for 2-year plus renewals.

Our SMA policy

More than 30 days ago

If your SMA expired more than 30 days ago, you are required to renew your contract for two years from the expiry date.

More than a year ago

If your SMA expired more than a year ago, you are required to renew your contract for three years from the expiry date, unless your SMA expired more than 3 years ago, in which case you will need to purchase a new license.

Have a question about Altaro VM backup?

Below are the most frequently asked questions we get asked.

What is the status of my maintenance contract?

To check the status of your Software Maintenance Agreement you can login to your account on the Altaro portal. Here you’ll find all the products you purchased and when the Software Maintenance Agreement is due for renewing. You can click on this link to go to the Altaro Portal: http://portal.altaro.com.

How do I renew?
Regions with a closed shopping cart

To renew the Software Maintenance Agreement you can contact your IT Partner where you purchased your license. They will assist you with the renewal.

Regions where the shopping cart is open

To renew your SMA you log in to the Altaro Portal, click on "My products", click the blue "Renew Support/Upgrades" button of the license it’s regarding and select 1, 2 or 3 year renewal. Check if the billing section contains the right information. Select the payment option and you are all set.

Please note that if you choose “Purchase Order” you can only pay via Wire Transfer.

International Wire Transfer fees may apply.

Can I align end dates for different SMAs?

Yes, an alignment of expire dates is possible. Contact renewals@altaro.com fill in your name and e-mail address and we’ll get in touch with you to discuss the possibilities.

Can I purchase a maintenance contract for a duration that is longer than one year?

Yes, we offer 1, 2 and 3 year Software Maintenance Agreements. If you choose to renew for 2 years you benefit from 5% discount on the 1 year price, and if you choose to renew for 3 years, you benefit from 10% discount on the 1 year price. You can ask our Renewals Team for a quote.

Do I pay a one-time price? Does the price include support?

Altaro VM Backup is a one-time purchase which includes 1 year of SMA (Software Maintenance Agreement), which entitles you to receiving premium Support and upgrades. From year 2 onwards, you will have the option to renew at a cost of 25% of the current list price, per extra year of SMA.

Are any add-ons (e.g. Altaro Offsite Server, remote/central management tools) licensed separately?

No. Add-ons do not require a license as long as the host is assigned a Standard or Unlimited Edition license.

Do I need to re-install if I want to upgrade from the Free Edition?

No, you can simply replace your Free Edition key with the new license key purchased and all the product's features will be available to you right away.

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