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Backup, Recovery and Backup Storage for Office 365

Your frequently asked questions about our solution

How does subscription billing work?

Pricing is per user.

A user is a backed up Mailbox, Shared Mailbox, OneDrive Account or Shared OneDrive Account. Each of these requires a user license.

If a single user has both Mailbox and OneDrive backups, that counts as one billable user.

SharePoint Document Libraries are backed up for free as long as OneDrive backups are enabled for that organization.

If one mailbox is used by multiple users, the fee is for the mailbox rather than for the number of people who have
access to it.

What does pricing include?

Pricing is per user. It is a single annual or multi-year subscription that includes:

  • Mailbox backup
  • OneDrive Account backup
  • SharePoint Document Library backup
  • Storage of backed up data
  • Access to a central management console
  • 24/7 technical support

There's a minimum starter pack subscription that includes up to 10 users (mailboxes only) per year. You can scale up to tens of thousands of users.

Each user license is subject to a fair use policy of 50GB. This is pooled across all licensed users for an Office 365 organization. Additional storage would need to be purchased if the fair use policy is exceeded; contact us for more information.

How does SharePoint licensing work?

SharePoint Document Library backups do not require direct licensing. They use the available storage allocated to users licensed for the Office 365 organization.

Are there no storage costs?

Storage is part of the all-inclusive price per user, as detailed above (see What does pricing include?).

Does Altaro charge extra when I perform a restore?

No. We charge one fixed all-inclusive price.

I don't need to back up OneDrive or SharePoint – can I simply back up Office 365 mailboxes?

Yes, the choice is yours. You can choose to back up mailboxes alone; or to back up mailboxes and files stored in OneDrive and SharePoint Document Libraries. Your choice will apply across all your organization. Different per user pricing applies for both options.

What if I start by backing up mailboxes only but later want to back up OneDrive and/or SharePoint as well?

No problem – you can do so by upgrading your subscription. Click here for more information.

What if I have less than 10 users to back up?

Our starter pack includes 30 users (mailboxes only) per year and enables you to start with as few users as you wish. For example, if you wish to start with 5 users, you can – however, you will be billed the minimum price for the starter pack.

Do I need to download or install anything to trial Altaro Office 365 Backup?

There's no installation necessary. Simply sign up and connect an Office 365 account. Backups are taken automatically and saved to Altaro's Azure infrastructure.

How many users can be backed up?

Any number of users can be backed up. There's a minimum starting subscription of 10 users (mailboxes only) required per year.

During the 30-day trial, however, you can back up a maximum of 10 users. Should you wish to increase this during your trial, please click here to send a request.

How frequently are backups taken?

Backups of each user and SharePoint Document Library are automatically taken up to 4 times a day. This is seamless to the user and takes place automatically – no interaction is required on the user's part.

Can we use our own storage for the backups instead of Altaro's Azure infrastructure?

All Office 365 storage is handled by Altaro and this cost is included in the price per user per month. Data is stored in MS Azure blob storage. It is not possible to store the data elsewhere. There are currently no plans to allow storage to on-prem repositories or other storage accounts / cloud storage.

If we delete the Office 365 user but want to keep the data, can we keep the backup?

Yes, there is an option to stop backups and retain the data. As long as the subscription is active, the content will be retained.

How long is backup data retained?

Indefinitely. Data is kept forever until a subscription is stopped.

Where is Altaro Office 365 Backup data hosted?

Altaro's Office 365 Backup data is stored at rest in Microsoft Azure West Europe (Netherlands). This location was selected after a due-diligence process that considered the physical security, certification, scalability, reliability, security and financial stability of the location.

What security mechanisms are in place to protect storing and transmission of data?

All backup data is protected by AES 256-bit encryption at rest.

All data transmissions with third-party APIs (e.g., Office 365) occur over TLS encryption.

All authentication user interaction (login, setting changes, subscription management and accessing backed up data) occurs over TLS encrypted channel.

Administrative access to Altaro's infrastructure is controlled through role-based access and centralised account management that provides improved monitoring of accounts and access.

Altaro's engineering teams proactively monitors and maintains the infrastructure 24/7.

Does Altaro Office 365 Backup back up OneDrive and SharePoint?

Yes, files stored within OneDrive and SharePoint Document Libraries can be backed up and stored securely.

Will you do backup for Gmail?

Currently there are no plans to support G Suite (Google's office suite, including mail service).

Get started

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No installation necessary. Simply sign up and connect an Office 365 account. Backups are taken automatically and saved to Altaro's Azure infrastructure. It's that easy!