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Supporting your Customers

Why ISVs Should Use Azure Lighthouse

January 30, 2020 by Symon Perriman

Some MSPs with in-house dev teams can consider themselves ISVs (Independent Software Vendors). This post talks about the benefits of Azure Lighthouse for ISVs. Windows Azure lets ISVs not only publish their cloud software on the Azure Marketplace, but also monetize...

Intro to the Microsoft Cloud Solution Provider (CSP) Program

These 3 PowerShell Modules Will Supercharge Your Ticketing System

December 20, 2018 by Luke Orellana

We all know that Automation for Managed Service Providers can provide huge benefits. In the past, I’ve written about automating many components of IT. However, I believe that one of the most efficient gains an MSP can obtain from automation is through automating...

4 Methods for Reducing Excessive Customer Monitoring Email Alerts

December 20, 2018 by Luke Orellana

Monitoring and alert notifications are the bread and butter of Managed Service Providers. Without a proper monitoring solution in place, a Managed Service Provider would have an extremely difficult and almost impossible time managing their client’s IT...

6 Steps to Using Backup for Ransomware Recovery

October 5, 2018 by Nick Cavalancia

Did you think ransomware had gone away? Think again. It has perhaps declined since last year but is still very much alive and well, and as always, attackers have new tricks up their sleeves. Consider the below impacted items. Infected Endpoints – For every workstation...