Supporting your Customers Archives | Page 2 of 2

5 Quick Tips to Building Trust with your Customers

July 25, 2018 by Nick Cavalancia

For Managed Service Providers, building trust with customers takes time. However, there are a few things you can start doing right now to build a strong foundation for the future. This article presents 5 simple ways you can strengthen your customer relations and build...

Deliver Backup-as-a-Service with Altaro VM Backup for MSPs

July 12, 2018 by Altaro Software

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Update: Atlaro Backup Software now comes with full 24/7 support across all our products at no extra cost! Our support promise is to be available for all our customer needs round the clock, with a guaranteed 24/7 call response of less than 30 seconds direct to a...

These 4 Simple Steps Will Seriously Raise Your Incident Response Game

July 5, 2018 by Nick Cavalancia

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It’s inevitable; there will come a day when one of your customers has an incident that impacts operations. A domain controller burns to a crisp, half the office is hit with ransomware, or a hurricane wipes the building out completely. Even if the incident in question...

4 Steps to Quickly Determine a Customer’s Backup Requirements

June 22, 2018 by Nick Cavalancia

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How quickly do you assess a new customer’s needs? Making a fast and accurate judgment of what a customer needs is a hugely important first step in any business relationship. The following steps will ensure you can figure out what a customer’s customized...

4 Questions MSPs Should Answer Before Offering Backup-as-a-Service

March 8, 2018 by Andy Syrewicze (Chief Editor)

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Bringing on any new business practice or income stream is not an easy thing for a business, nor is it something to be taken likely. Many factors need to be considered during the planning stages. Some products/services seem like a slam dunk, but you still have to do...

6 Questions on Improving Customer Satisfaction Answered

December 6, 2017 by Andy Syrewicze (Chief Editor)

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Last week we finally launched the Altaro MSP Dojo, and to accompany its launch, we invited one of our Dojo authors, MSP Owner John Hey of the Trivalent Group, to host a webinar entitled 4 Important Lessons for MSPs from My Worst Customer Incidents. The webinar was...

Supporting your Customers

5 Quick Tips to Building Trust with your Customers

Deliver Backup-as-a-Service with Altaro VM Backup for MSPs

These 4 Simple Steps Will Seriously Raise Your Incident Response Game

4 Steps to Quickly Determine a Customer’s Backup Requirements

4 Questions MSPs Should Answer Before Offering Backup-as-a-Service

6 Questions on Improving Customer Satisfaction Answered

Other Altaro Dojos

VM Backup for MSPs

Office 365 Backup

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