MSPs | How was Microsoft’s Response to the Pandemic

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MSPs | How was Microsoft’s Response to the Pandemic

Do you offer your clients email security services?

How many MSPs offer email security services

Where is your business based?

Location of MSPs

How long have you been in business?

Ho long has the MSP been in business

What’s the size of your MSP?

MSP size

In 2020, your clients used more products from the Microsoft 365 suite than they did in 2019.

2020 saw an increase in Microsoft Office 365 products the MSP clients used

Based on what you saw with your clients, which of the following Microsoft 365 tools saw the biggest uptake in 2020?

Microsoft 365 tools that saw the biggest uptake in 2020

Which secondary tools do you use to manage Microsoft 365?

Secondary tools used to manage Microsoft 365

Microsoft 365 is a great platform to earn more recurring revenue. Do you do any of the following for your clients on Microsoft 365?

Extra services provided by MSPs to clients

Out of the following, which gave you increased business with Microsoft 365 in 2020 (if any)?

Activities that provided increased business with Microsoft 365 in 2020

The rise of remote working has given you more Microsoft 365 business

The rise of remote working has given you more Microsoft 365 business

Microsoft 365 helped you and your clients adapt to suit a remote-first working environment

Microsoft 365 helped you and your clients adapt to suit a remote-first working environment

The increase in remote working gave my business more support volumes

The increase in remote working gave my business more support volumes

The increase in remote working made it easier for me to upsell other solutions, such as email security solutions

The increase in remote working made it easier for me to upsell other solutions, such as email security solutions

I’m happy with the quality of support I receive from Microsoft as an MSP.

I’m happy with the quality of support I receive from Microsoft as an MSP.

My relationship with Microsoft was better over the past year in comparison to previous years.

My relationship with Microsoft was better over the past year in comparison to previous years.

I’m happy with the reaction time of Microsoft’s support during the pandemic.

I’m happy with the reaction time of Microsoft’s support during the pandemic.

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