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Back up your customers' Office 365 data

Altaro Office 365 Backup for MSPs is a monthly subscription enabling you to back up and recover all your customers' Microsoft Office 365 mailboxes, Teams, files stored within OneDrive and SharePoint, and even Windows desktops and laptops, through a multi-tenant console.

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No installation necessary. Simply sign up and connect a Microsoft Office 365 account. M365 Backups are taken automatically and saved to Altaro’s Azure infrastructure. It’s that easy!
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Microsoft does not back up and recover its subscribers' Office 365 data and cannot help if unexpected data loss or damage occurs. At the same time, professional MSPs cannot offer Microsoft 365 / Office 365 services to their customers without also providing backup services. This is why Altaro Office 365 Backup was created for MSPs - to provide you with the reliable backup and recovery solution you need.

It also includes backup services for your customers' files on their Windows workstations and laptops - a truly comprehensive offering.


  • Hassle-free Office 365 mailbox backup: Enjoy the convenience and ease of backing up your customers' user and group MS Office 365 mailboxes - emails, attachments, calendars and contacts - to Altaro's Microsoft Azure infrastructure.
  • OneDrive and SharePoint Document Library backups: You can also choose to back up files stored within your customers' OneDrive Accounts and SharePoint. It's up to you what to back up per customer.
  • Back up Teams and the files shared over Team chats: Back up user and group Team Chats, as well as the files shared during Teams chats, meetings and team channel conversations, including Team meeting recordings.
  • Back up files on customer endpoints: Back up the files and folders on your customers' Windows-based laptops and desktops. Click here to learn more
  • Minimal recovery point objective: Backups of your customers’ Microsoft 365 data take place automatically up to four times per day, ensuring a low recovery point objective (RPO) in case of data loss or damage.
  • Fast, reliable and simple recovery: You can restore:
    • entire mailboxes or granularly restore selected mail items, by restoring back to the same mailbox or exporting to PST.
    • files within OneDrive and SharePoint Document Libraries to an existing OneDrive Account or SharePoint Document Library, or to a downloadable ZIP archive.
    • multiple mailboxes, OneDrive accounts or SharePoint sites using a simple step-by-step wizard.
    • entire Teams Chats for users and groups to an HTML file or a new Team. You can also select specific user or group Team chat conversations for granular restores.
    • all files and folders from a chosen Windows workstation or laptop. You can restore the files back to their original machine or your endpoint manager server.
  • Adding users is a breeze: Altaro allows you to quickly select the users in a customer's M365 organization that you wish to back up. You can also auto-provision new users to be added to the backup list once they are created
Msp Office 365 Backup Dashboard Customers
Msp Office 365 Backup Restore SharePoint
Msp Office 365 Backup Restore Destination
Msp Office 365 Backup Restore Audit
  • Archiving or migrating mailboxes: All emails within an MS Office 365 mailbox can be restored to a downloadable PST file. The PST file can then be opened in Outlook to view and restore individual emails and attachments. This is ideal for archiving or migrating a user's mailbox.
  • Secure, hassle-free and unlimited storage: Your customers' Microsoft 365 backups are automatically saved to a secure cloud backup location hosted by Altaro. So you needn't worry about setting up your own servers to save backups to, or fret over SLAs. There's no limit on storage. (Note: This does not apply to endpoint backups, which you must store to your own MS Azure account.)
  • Multi-tenant: MSPs can manage and monitor all their customers' Microsoft 365 / Office 365 backups through Altaro's centralised, multi-tenant online management console.
  • Audit account activity: Review a range of actions such as users enabling or disabling mailboxes, Teams, OneDrive and SharePoint backups; their data browsing activity; and their restore requests. You can also export your audit if required.
  • Ease of access: By backing up all a company's MS Office 365 content into one location, this data can be managed, monitored, protected and stored centrally, for easy access, searching and recovery.
  • Easy billing: Enjoy a convenient view of the total users backed up for each of your customers, making it simple and fast for you to know what you need to bill per customer. You can also retrieve the data through an API call.
  • Searchable and browsable: Backups are searchable and browsable through various filters, taking the hassle out of searches.
  • Customer self-service: You can choose to give your customers access to their account on the Altaro Cloud Management Console so that they can monitor, browse and restore their own backup data.
  • User access rights: Enjoy greater control over backup browsing and restore capabilities by providing access to selected user accounts within your team for one or more customers.
Msp Office 365 Backup OneDrive Users
Msp Office 365 Backup Granular Restore
  • Pay per user per month: There are no upfront fees. One monthly fee applies per user that includes backups, unlimited M365 backups storage, 24/7 support and management console, with the flexibility to choose what to back up per customer.
  • Volume discounts: The more users you have across all your customers, the more advantageous the price and the greater the revenue for you. Request pricing
  • 24/7, lightning-fast support: 22-second average technical support call pickup. Live chat. Speak directly with an expert. No tier 1 agents or gatekeepers.
  • One-stop-shop for backup: You can also subscribe to our solution to back up your customers' virtual machines (VMs) and physical Windows servers via the same multi-tenant console as for your Office 365 and endpoint backups. Benefit from a unified experience and single point of contact with the flexibility to choose the specific backup services you need per customer.
  • Two factor authentication (2FA): Altaro's multi-tenant management platform supports 2FA for added security.
  • 256-bit AES encryption: All backed up data is secured through AES 256 bit encryption.

Get started

Sign up for your free 30-day trial

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No installation necessary. Simply sign up and connect a Microsoft 365 account. Backups are taken automatically and saved to Altaro's Azure infrastructure. It's that easy!

Supported Microsoft 365 / Office 365 Subscription Plans

We support the following Microsoft 365 / Office 365 plans:
  • Business Basic
  • Business Standard
  • Business Premium
  • E1, E3 and E5
  • A1, A3, A5 Faculty and Student Plans
  • F3