What are endpoints?

Endpoints are the machines used by end users on a network, such as workstations, PCs, desktops and laptops.

What is endpoint backup?

As much of the work within a business or organization is conducted on network PCs and laptops, it is important to back these up.

Very often, businesses tend to overlook this area while backing up other parts of their network such as their virtual machines and servers.

Failing to back up endpoints results in a gap when it comes to restoring data after this has been lost or damaged. Causes of data loss and damage include deletion; malware and ransomware; device theft; power outages; flooding; or other disasters.

An endpoint backup solution allows you to back up on-premises and roaming endpoints, and to benefit from increased data protection across the entire network.

Why do I need endpoint backup?

Despite companies' and organizations' best efforts to ensure information is only stored on their network servers or in the cloud, end users often only save files on their desktop PCs and laptops.

Should any of these be lost, stolen or damaged, or should their user delete data, businesses need a way to access and restore that data.

As an MSP, you need to be able to pre-empt this situation by backing up your customers' endpoints. That's where a robust endpoint backup solution like Altaro EndPoint Backup for MSPs come in. If data on customers' Windows desktops and laptop is lost or damaged, no matter whether these are located on the customer premises or whether they are off-site, you can restore that data from their backups. Problem solved!

How does subscription billing work?

Billing is per endpoint backed up per month.

What does pricing include?

The monthly subscription fee is paid per endpoint backed up per month. It includes:

• backup and recovery functionality
• access to the multi-tenant cloud management console across all your customers
• unlimited use of the Altaro EndPoint Manager and the Altaro EndPoint Agent
• outstanding 24/7 support.

Over and above that, you receive 10 free endpoint backups per month for your own internal use - not for resale; not for use on customer networks.

Are there no storage costs?

Backups are stored to your own MS Azure, meaning you can charge your customers for backup storage. We do not store the backups you take and therefore we do not include storage in the monthly subscription fee.

Does Altaro charge extra when I perform a restore for a customer?

No. We charge one fixed all-inclusive price per user per month. Charges from your cloud provider may apply when restoring.

What if I do not have a minimum of 10 customer endpoints to back up each month?

You can start with as few users as you wish. Our starting subscription includes up to 10 endpoints a month, so if you wish to start with fewer endpoints, you can.

Can you tell me more about your offer of 500 free endpoint backups?

Sure thing. Until 31 January 2021, you can sign up for a free trial of the product and receive 500 free endpoint backups, enabling you to earn revenue by backing up your customers' endpoints at the price point you select, without paying us a penny. (Note that, as you will be storing backups on your own Azure account, you will incur those costs and should keep this in mind when planning what to charge your customers.) This special promotion runs until 31 January 2021 and is valid for up to 500 users. As from 1 February 2021, you will need to activate your subscription if you wish to continue using the product and accessing the backups taken. There's a minimum starting subscription of 10 endpoints per month; you can scale to thousands of endpoints.

What if I also want to back up virtual machines and physical servers?

Altaro can help you with that too. You can back up any Hyper-V or VMware virtual machines (VMs) and physical Windows servers at an additional fee per machine per month. Click here for further information.

Do I have to subscribe to Altaro VM Backup for MSPs and Altaro Office 365 Backup for MSPs as well as Altaro EndPoint Backup for MSPs?

No. The three are separate products and you can subscribe to one of these solutions without needing to subscribe to the others. Should you wish to subscribe to two or more of them, however, you can manage all your Altaro customer backups through our central multi-tenant platform, the Altaro Cloud Management Console (CMC). When using the CMC, you simply need to select which product you want to use – you can switch from one product to the other.

Do you offer a Free Edition version of Altaro's endpoint backup solution for MSPs?

Yes. Upon trial registration, we automatically provide MSPs with to the ability to back up 10 of their own internal endpoints for free; this is not for resale and is provided for their internal use (not on customer networks). A paid subscription is required for any additional endpoint backups for your own use over and above those 10, or any others for commercial purposes (backups for your customers).

Do I need to download or install anything to trial Altaro EndPoint Backup for MSPs?

Your first step is to sign up to the Altaro EndPoint Backup application in our multi-tenant online management console.

You also need to download the Altaro EndPoint Manager and the Altaro EndPoint Agent, available as part of your subscription.

• The Altaro EndPoint Manager is server software that you must install on your premises or on a cloud VM; use it to manage operations and configure endpoints.
• The Altaro EndPoint Agent is the software deployed to an endpoint (such as a Windows laptop or desktop PC) to perform backup or restore operations. Using scripts, you can deploy several agents at once rather than needing to install each agent manually.

Click here to see how quick and easy setup is.

How many endpoints can be backed up?

Any number of endpoints can be backed up. There's a minimum starter pack covering up to 10 endpoints per month across all your customers, but you can scale up – to thousands of endpoints – or down per month. There is no limit during the 30-day trial either.

Can we use another form of storage for the backups instead of our MS Azure infrastructure?

It is currently not possible to store the data elsewhere. You must store the backups to your MS Azure account, and can bill customers for storage.

If we delete the endpoint but want to keep the data, can we keep the backup?

Yes, it is possible to stop backups for a selected endpoint and retain the backup data. As backups are stored in your own Azure accounts, you can keep this data as long as you require.

How long is backup data retained?

Backup data is stored in your own Azure accounts, and you can keep this data as long as you require. Retention settings can be configured in your customer backup policies to automatically delete old backup versions after a certain period.

How does it work if I use both Altaro VM Backup for MSPs and Altaro Office 365 Backup for MSPs?

If you subscribe to one or more of these products, all of them are accessible via your account on the Altaro Cloud Management Console (CMC). When using the CMC, you simply need to select which product you want to use – you can switch from one product to the other in the CMC.