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EndPoint Backup for MSPs logo

Windows endpoint backup solution for MSPs

Back up your customers' files on their Windows-based endpoints, such as desktops and laptops, and manage them through a multi-tenant console, via our monthly subscription program.

Start your 30-day trial (One-time offer: Get 500 free endpoint backups until 31 January 2021)

Easy setup. Cancel any time.

An award-winning backup solution trusted by 2,000+ satisfied MSPs

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MSP Innovation Award 2020
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Endpoint backup is frequently overlooked and yet company PCs and laptops store valuable business data. Should they be lost, damaged or undergo a malware or ransomware attack, your customers will turn to you to recover that data.

Developed for Managed Service Providers (MSPs) and IT consultants, Altaro EndPoint Backup for MSPs enables you to do so with ease, through a multi-tenant management console where you can manage all your customers' backups centrally.


For an all-inclusive fee per endpoint backed up per month, you receive 24/7 support as well as access to Altaro's multi-tenant, cloud-based console. Set your own pricing model with the flexibility of adding and removing endpoints each month and the ability to scale as customer requirements grow.

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Multi-tenancy

Manage and monitor all your customers' Windows endpoint backups and usage through Altaro's multi-tenant Cloud Management Console.

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Robust endpoint data backup

Provide reliable backup and recovery as a service for Windows PCs and laptops, charging a monthly fee for managing their backups on your servers.

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Pay per endpoint

Simply pay per endpoint backed up per month; it's that easy.

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No binding contracts

Minimum monthly subscription of up to 10 endpoints across all your customers, with no contracts; scale up to 1,000s of machines.

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Provide storage services from the cloud

Save endpoint backups to your own MS Azure account and scale without restrictions. You can also bill for storage used.

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Recurring revenue

Charge your customers a recurring monthly fee for Windows workstation backup and backup storage services.

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Back up roaming endpoints

Back up thousands of on-premises and roaming endpoints without requiring any VPN or direct connection to the customers' premises.

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Policy-driven backups

Configure settings for large groups of Windows endpoints by setting up policies to define backup directories, storage, frequency and retention.

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Outstanding 24/7 support

Enjoy premium 24/7 support with call pickup of less than 30 seconds. An industry best!

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Manage all backups centrally

Using our other solutions for MSPs, you can back up all your customers' VMs, physical servers and Office 365 mailboxes and files from one central console.

Benefits of the Altaro EndPoint Backup subscription program for MSPs

Altaro EndPoint Backup for MSPs is a highly scalable endpoint backup solution through which you can back up thousands of on-premises and roaming endpoints, such as Windows desktops and laptops, across multiple customers.

It enables you to provide Windows workstation backup and recovery services. You can configure, manage and monitor the backups centrally through a multi-tenant online console, a true powerhouse for MSPs. This gives you added control and convenience. Simply pay per endpoint per month and scale up or down as needed.

  • Save your customers' skins with endpoint backup - Expand your services portfolio and earn another revenue stream while adding further value to your customers by saving their bacon should their files stored exclusively on a laptop or PC be lost or damaged.
  • Provide unlimited scalability - As your customers have more workstations and laptops that need backing up, you can scale as needed and provide seamless coverage via the same solution.
  • Provide storage services from your own Azure account - Leverage the power of the cloud to grow as your customers do. It's quick, easy and cost-effective for you to set up an MS Azure storage account to save customer backups to. You can bill each customer for storage used, adding another revenue stream over and above the backup service itself.
  • Multi-tenancy across customer backups - Manage and monitor all customer endpoint backups through a single pane of glass, through our multi-tenant, cloud-based console, making it super easy and convenient.
  • Fast and simple to use - Create multiple backup policies so that you can easily configure backup settings for large groups of desktops and laptops, making things quicker and easier. You can also use scripts or remote monitoring and management (RMM) tools to deploy the endpoint agent to multiple endpoints at once.
  • Pay as you go - Ask us about our advantageous pricing; you are then free to establish your own pricing model. Volume discounts apply, making it even more cost-effective for you as you scale to tens of thousands of users.
  • Free version for your own internal use - As you are an MSP, we automatically provide you with the ability to back up 10 of your own endpoints for free. A paid subscription is required for any additional endpoint backups for your own use over and above those 10; and for any other backups used for commercial purposes (backups for your customers).
  • 24/7 support you can count on - We help you help your customers. We're available on chat, email and phone – no gatekeepers, no waiting for ages, no limits on when you contact us. We pick up support calls in under 30 seconds, an industry best!
  • One monthly invoice - If you also back up your customers' virtual machines (VM), physical Windows servers and/or Microsoft/Office 365 mails and files, you can use our other Altaro solutions to do so. This way, you can manage those backups through the same console too – all from one central location – while receiving one monthly invoice for the backup services used.

Despite companies' best efforts to ensure that company data is only stored on their network servers or in the cloud, end users often only save files on their local devices.

As an MSP, you can help your customers with this issue by backing up data on your customers' Windows desktops and laptops as a managed service. Should disaster strike, you can restore their files and folders fully and quickly.


Use Altaro EndPoint Backup for MSPs to protect thousands of Windows workstations and laptops across multiple customers. Manage backups centrally through a convenient multi-tenant cloud-based console, and just pay per endpoint per month.

ENDPOINT BACKUP

  • File-based backup: Back up the files and folders on your customers' endpoints. Pick the files you need to back up, using selective inclusion within their directories. You can opt to exclude directories or filetypes by making use of wildcards (e.g., *.iso, *.exe).
  • Roaming endpoint backup without a VPN: Employees are often equipped with roaming endpoints such as laptops that they take off site to their homes, to meetings or while traveling, for example. Altaro conveniently backs these up without requiring a VPN. Through the creation of backup policies, you can ensure that any endpoint, whether at the office or anywhere around the world, is automatically backed up as often as required, without requiring end user intervention.
  • Policy-driven protection: Create backup policies to define settings such as backup location, frequency and retention. using multiple backup policies, you can easily configure backup settings for large groups of endpoints. For instance, you can create one policy for a customer's sales team and a different one for their administration team, with the ability to associate any newly approved endpoints accordingly. Additionally, you can use group labels to facilitate large-scale endpoint management.
  • Scriptable and scalable deployment: Don't suffer through the painstaking process of deploying one endpoint agent at a time. Instead, deploy several Altaro endpoint agents at once using group policies (GPOs), remote monitoring and management (RMM) tools or PowerShell scripts. You can choose whether to use a standard GUI installer for manual installation or a silent MSI installer for automated deployments.
  • Automatic backups: You can set backups to take place automatically every 1 to 24 hours. Set it and forget it.
Endpoints Screen
EndPoint Backup policy
Granular File Restore

ENDPOINT DATA RECOVERY

  • File recovery: Altaro's endpoint backup solution for MSPs enables you to restore all files and folders from a chosen Windows workstation or laptop. You can restore the files back to their original machine or your endpoint manager server.

ENDPOINT BACKUP STORAGE

  • Secure storage: Backup data is stored efficiently and securely, as it is:
    • Deduplicated using block level deduplication
    • Compressed
    • Encrypted securely using AES-256 keys uniquely generated per endpoint.
    Store your customer workstation backups in your own Microsoft Azure storage accounts.
  • Change block tracking: To minimize backup size and maximize backup speed, Altaro EndPoint Backup for MSPs uses change block tracking. This means that the solution only backs up changes to the data set, reducing bandwidth and storage volumes.
  • Provide storage services using your Azure account: Save backups to your own MS Azure account and bill each customer for storage used, adding another revenue stream over and above the backup service itself.
Configure EPM Server
Endpoint Dashboard
Customer Backup Policies
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ENDPOINT BACKUP MANAGEMENT

  • Multi-tenant management: Manage the product entirely through Altaro's cloud-based console. Benefit from multi-tenant management and monitoring of customers across multiple sites through a single pane of glass. Use the console to monitor detailed usage, manage your Altaro subscription, and run reports on storage used.
  • Hassle-free monthly billing: Know exactly what you need to charge your customers through our convenient monthly itemized invoice. You can also access the itemized data via an API call, making it even easier for you to invoice your clients.
  • Disable endpoints that are at risk: If an endpoint is compromised or if you no longer wish to run backups for it, you can disable it temporarily or permanently, so that it is no longer in operation and its backup data is no longer accessible by the agent.
  • Receive alerts: Receive a daily summary showing the number of approved endpoints and successful or failed backup operations per customer. You can also receive automated email alerts for restore operations, endpoint manager disconnections, and more.
  • Audited account activity: Account activity is audited, with all entries being timestamped along with a description of the action being requested or carried out. You can export the account audit trail.
  • Unified backup experience: VM, Windows server and MS 365 / Office 365: Should you also wish back up your customers' virtual machines (VMs) and physical Windows servers, we also provide Altaro VM Backup for MSPs, which is available and managed via the same multi-tenant, cloud-based management console. If you want to back up your customers' Microsoft 365 / Office 365 mail boxes and files stored in OneDrive and SharePoint, you can also do that through the same console. Benefit from a single point of contact and a consistent look, and enjoy the flexibility to select the specific backup services you need per customer.
  • Free until 31 January 2021: Sign up for a free trial of Altaro EndPoint Backup for MSPs today and earn revenue by backing up your customers’ endpoints at the price point you select, without paying us a penny. This special promotion runs until 31 January 2021 and is valid for up to 500 users. (Note: As you will be storing these backups on your own Azure account, you will incur that cost.)
  • MSP endpoint backup for free: Access a full-functioned free version of Altaro EndPoint Backup for MSPs for up to 10 of your own endpoints per month. This Internal Use License does not apply to commercial/customer backups.

LICENSING & SUPPORT

  • No binding contracts: When you use Altaro EndPoint Backup for MSPs, you aren't bound by contacts, upfront fees or annual commitments. There is simply a minimum monthly starter pack of up to 10 endpoints across all your customers and you can scale to thousands of machines.
  • Pay per endpoint per month: Pay per endpoint successfully backed up per month and set your own customer pricing. You can scale up or down per month. All that applies is a monthly minimum starter pack of up to 10 endpoints.
  • Recurring revenue: Charge your customers a monthly recurring fee for backups, your services and storage used – at the price point you decide on.
  • Lightning-fast 24/7 support: Altaro provides you with personal, premium 24/7 technical support, with an industry-leading call response of less than 30 seconds, as well as instant live chat and email support.
Subscription Overview

Supported platforms:

  • Altaro EndPoint Manager – Requires a server operating system running Windows Server 2016 and up.
    • Install it on your premises or on a virtual machine in the cloud, to manage operations and configure endpoints.
  • Altaro EndPoint Agent – Requires a client operating system running Windows 7 upwards.
    • Deploy it to any Windows laptop or desktop PC you need to back up. Using scripts, you can deploy several agents at once rather than needing to install each agent manually.

Pay based on usage, per endpoint, per month

No upfront costs
No binding contracts
Starter pack covering backup for up to 10 endpoints per month across all your customers
Scale to 1,000s of machines
Includes 24/7, lightning-fast support
Unbeatable value
AND you can back up 10 of your own endpoints for free (for your internal use)
Complete this form to receive our pricing for MSPs by email:



Why we request your email address:
Our MSP community has told us they prefer us not to publish our prices, because of the value add they then give to their customers. Please email us for pricing or fill out the form above.
How does the paid subscription work?

You can provide an endpoint backup service for one or more customers and you will be billed for usage per month on a paid subscription. Each endpoint that is successfully backed up within a calendar month is billed, with a breakdown of usage per customer. A minimum monthly charge of 10 endpoints per month (across all your customers) applies.

What is included in the price?

The monthly subscription fee is paid per endpoint backed up per month. It includes:

  • backup and recovery functionality
  • access to the multi-tenant cloud management console across all your customers
  • unlimited use of the Altaro EndPoint Manager and the Altaro EndPoint Agent
  • outstanding 24/7 support.

Over and above that, we enable you to back up 10 of your own endpoints for free per month; this is provided for your own internal use – not for resale; not for use on customer networks.

Do customers require a separate product license?

No, your customers do not need to purchase separate licenses from us. You pay us one all-inclusive fee per month and you can provide your customers with Windows workstation backup, recovery and backup storage services – what you charge them is up to you.

Can I delete my account at any time?

Subscription is monthly, with the possibility of stopping at any time. Other providers within the industry require single or multi-year contracts.

Do volume discounts apply?

Yes, volume discounts apply: The more endpoints backed up, the better the pricing per endpoint. Please contact us for more information.

I hear you're offering 500 free endpoint backups; how can I access this special offer?

Until 31 January 2021, you can sign up for a free trial of the product and receive 500 free endpoint backups, enabling you to earn revenue by backing up your customers' endpoints at the price point you select, without paying us a penny. (Note that, as you will be storing backups on your own Azure account, you will incur those costs and should keep this in mind when planning what to charge your customers.) This special promotion runs until 31 January 2021 and is valid for up to 500 users. As from 1 February 2021, you will need to activate your subscription if you wish to continue using the product and accessing the backups taken. There's a minimum starting subscription of 10 endpoints per month; you can scale to thousands of endpoints.

I would like to switch from trial to paid subscription. What should I do?

Follow the instructions here or send an email to sales.

Keep in mind that, as you are an MSP, we automatically provide you with the ability to back up 10 of your own endpoints for free – this is provided for your internal use (this is not for resale; not for use on customer networks). A paid subscription is required for any additional endpoint backups for your own use over and above those 10; and for any other backups used for commercial purposes (backups for your customers).

What are endpoints?

Endpoints are the machines used by end users on a network, such as workstations, PCs, desktops and laptops.

What is endpoint backup?

As much of the work within a business or organization is conducted on network PCs and laptops, it is important to back these up.

Very often, businesses tend to overlook this area while backing up other parts of their network such as their virtual machines and servers.

Failing to back up endpoints results in a gap when it comes to restoring data after this has been lost or damaged. Causes of data loss and damage include deletion; malware and ransomware; device theft; power outages; flooding; or other disasters.

An endpoint backup solution allows you to back up on-premises and roaming endpoints, and to benefit from increased data protection across the entire network.

Why do I need endpoint backup?

Despite companies' and organizations' best efforts to ensure information is only stored on their network servers or in the cloud, end users often only save files on their desktop PCs and laptops.

Should any of these be lost, stolen or damaged, or should their user delete data, businesses need a way to access and restore that data.

As an MSP, you need to be able to pre-empt this situation by backing up your customers' endpoints. That's where a robust endpoint backup solution like Altaro EndPoint Backup for MSPs come in. If data on customers' Windows desktops and laptop is lost or damaged, no matter whether these are located on the customer premises or whether they are off-site, you can restore that data from their backups. Problem solved!

How does subscription billing work?

Billing is per endpoint backed up per month.

What does pricing include?

The monthly subscription fee is paid per endpoint backed up per month. It includes:

  • backup and recovery functionality
  • access to the multi-tenant cloud management console across all your customers
  • unlimited use of the Altaro EndPoint Manager and the Altaro EndPoint Agent
  • outstanding 24/7 support.

Over and above that, you receive 10 free endpoint backups per month for your own internal use - not for resale; not for use on customer networks.

Are there no storage costs?

Backups are stored to your own MS Azure, meaning you can charge your customers for backup storage. We do not store the backups you take and therefore we do not include storage in the monthly subscription fee.

Does Altaro charge extra when I perform a restore for a customer?

No. We charge one fixed all-inclusive price per user per month. Charges from your cloud provider may apply when restoring.

What if I do not have a minimum of 10 customer endpoints to back up each month?

You can start with as few users as you wish. Our starting subscription includes up to 10 endpoints a month, so if you wish to start with fewer endpoints, you can.

Can you tell me more about your offer of 500 free endpoint backups?

Sure thing. Until 31 January 2021, you can sign up for a free trial of the product and receive 500 free endpoint backups, enabling you to earn revenue by backing up your customers' endpoints at the price point you select, without paying us a penny. (Note that, as you will be storing backups on your own Azure account, you will incur those costs and should keep this in mind when planning what to charge your customers.) This special promotion runs until 31 January 2021 and is valid for up to 500 users. As from 1 February 2021, you will need to activate your subscription if you wish to continue using the product and accessing the backups taken. There's a minimum starting subscription of 10 endpoints per month; you can scale to thousands of endpoints.

What if I also want to back up virtual machines and physical servers?

Altaro can help you with that too. You can back up any Hyper-V or VMware virtual machines (VMs) and physical Windows servers at an additional fee per machine per month. Click here for further information.

Do I have to subscribe to Altaro VM Backup for MSPs and Altaro Office 365 Backup for MSPs as well as Altaro EndPoint Backup for MSPs?

No. The three are separate products and you can subscribe to one of these solutions without needing to subscribe to the others. Should you wish to subscribe to two or more of them, however, you can manage all your Altaro customer backups through our central multi-tenant platform, the Altaro Cloud Management Console (CMC). When using the CMC, you simply need to select which product you want to use – you can switch from one product to the other.

Do you offer a Free Edition version of Altaro's endpoint backup solution for MSPs?

Yes. Upon trial registration, we automatically provide MSPs with to the ability to back up 10 of their own internal endpoints for free; this is not for resale and is provided for their internal use (not on customer networks). A paid subscription is required for any additional endpoint backups for your own use over and above those 10, or any others for commercial purposes (backups for your customers).

Do I need to download or install anything to trial Altaro EndPoint Backup for MSPs?

Your first step is to sign up to the Altaro EndPoint Backup application in our multi-tenant online management console.

You also need to download the Altaro EndPoint Manager and the Altaro EndPoint Agent, available as part of your subscription.

  • The Altaro EndPoint Manager is server software that you must install on your premises or on a cloud VM; use it to manage operations and configure endpoints.
  • The Altaro EndPoint Agent is the software deployed to an endpoint (such as a Windows laptop or desktop PC) to perform backup or restore operations. Using scripts, you can deploy several agents at once rather than needing to install each agent manually.

Click here to see how quick and easy setup is.

How many endpoints can be backed up?

Any number of endpoints can be backed up. There's a minimum starter pack covering up to 10 endpoints per month across all your customers, but you can scale up – to thousands of endpoints – or down per month. There is no limit during the 30-day trial either.

Can we use another form of storage for the backups instead of our MS Azure infrastructure?

It is currently not possible to store the data elsewhere. You must store the backups to your MS Azure account, and can bill customers for storage.

If we delete the endpoint but want to keep the data, can we keep the backup?

Yes, it is possible to stop backups for a selected endpoint and retain the backup data. As backups are stored in your own Azure accounts, you can keep this data as long as you require.

How long is backup data retained?

Backup data is stored in your own Azure accounts, and you can keep this data as long as you require. Retention settings can be configured in your customer backup policies to automatically delete old backup versions after a certain period.

How does it work if I use both Altaro VM Backup for MSPs and Altaro Office 365 Backup for MSPs?

If you subscribe to one or more of these products, all of them are accessible via your account on the Altaro Cloud Management Console (CMC). When using the CMC, you simply need to select which product you want to use – you can switch from one product to the other in the CMC.

Check out our Support Center or email Sales for a quick reply.