Renewal Sales Representative

LOCATION: MALTA, EU

Due to steady growth, we are now looking to hire a US-focused Renewal Sales Representative to join our Sales team in Malta.  With more than 50,000 customers worldwide, we continue to expand and reach new markets at a rapid pace.  This position will help fuel our company's growth.

As our Renewal Sales Representative you will work directly with our customers and through our worldwide network of distributors and partners to ensure our customers are renewing their software maintenance agreements each year. Part of your role will involve speaking to customers periodically to ensure they are happy with Altaro and aiding them with any issues they might have. You will also answer daily questions from customers and partners alike as well as check and follow up on incoming leads.

This will be a great opportunity for you to develop this important aspect of our business. Your daily work will have a direct impact on the happiness of our customers which has an important effect on how many remain customers over the years.

This is a full-time role – Monday to Friday. Working hours: 14:30 to 23:00 since this position will focus on the US and Canadian markets.

Responsibilities:

  • Manage and track which of our customers have not renewed their service with us
  • Work with our distributors & partners to ensure they are all following up on their pending renewals
  • Contact customers whose yearly renewal has expired or is up for renewal
  • Create and deliver quotes for renewals
  • Contact customers periodically to ensure they're happy with their implementation of Altaro
  • Answer incoming queries from customers and partners
  • Record all activity in CRM and other tools such as Excel
  • Achieve renewal targets
  • Follow up with leads
  • Report on activity and renewal rates

Requirements:

  • Excellent written and spoken English being fluent in a second foreign language is considered an asset
  • 2 years' experience in a similar or customer service role
  • Comfortable making numerous phone calls a day
  • Extremely confident on the phone
  • Excellent organizational skills
  • Superb customer service skills

Are you interested in this position? All applications will be treated in the strictest confidence.

Apply for this position

(Send your CV to careers@altaro.com).

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Join a fast-growing developer of user-friendly backup solutions

Altaro’s headquarters are located in a state of the art building on the island of Malta, in the ‘heart’ of the Mediterranean. Our culture is driven by open discussion, collaboration and respect. We employ an enthusiastic team who understands that one way to innovate continuous data protection (CDP) technology is by taking a step back from the implementation details to understand the customer's objectives, requirements and resources.

The perks that we offer if you join Altaro

  • Prestigious clients
  • Autonomy and flexibility
  • State of the art offices
  • Work with a talented, enthusiastic team
  • Personal development programme
  • Health Insurance
  • Additional leave entitlements – Paternity/Maternity/Adoption leave

Work on an award-winning backup solution that is helping more than 50,000 customers worldwide!

Through great design, technology, innovation and support, Altaro creates backup solutions for small and mid-market businesses and large corporations.

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What customers say about Altaro

USER Customer Photo 1

"We had a server with consistent backup problems. When we switched to Altaro for our backup solution, they helped me fix a problem that haunted us for months. Working with them has always been a pleasure!"

Rachel Lewis Bensinger Consulting

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"Altaro Hyper-V Backup is just the program I was looking for. Altaro sets up in just minutes with its very friendly interface. Altaro Hyper-V Backup is a great affordable product that I would recommend to anyone running Hyper-V."

Brice Milla Keystone Technology Consultants