Junior IT Administrator

LOCATION: MALTA, EU

Based in Malta, the Junior IT Administrator’s primary role is to provide 1st line support for desktop and internal IT infrastructure to our 110+ local and remote user base.

S/He must respond to tickets, phone calls and user requests for IT support, procure and repair equipment and maintain internal peripherals. In addition, s/he will assist the team with internal systems and network administration, deployments, upgrades, tracking, repair and recycling.

Areas of Responsibility:

  • Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing assistance for Windows OS and related software applications (e.g. O365)
  • Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks
  • Take on daily queries from internal users answering IT related questions and resolve problems related with IT software and services
  • Track all IT end user related requests within the Internal Service desk ticketing system
  • On-boarding and off-boarding users including identity and access management
  • Responsible to liaise with 3rd party IT vendors to procure, maintain and securely recycle Internal IT equipment
  • Maintain documentation and inventory of Internal IT systems
  • Provide basic IT induction training to end users
  • The potential to assist with Internal IT systems administration, including systems monitoring, patch management and backups
  • Perform additional duties and assignments as required in support of internal IT systems
  • Participate in an on-call schedule where our internal user base can reach out outside of office hours

Skills Needed:

  • Strong customer service orientation
  • Strong interpersonal, written and oral communication skills
  • Good analytical and problem-solving abilities
  • Significant knowledge of PC hardware and software application maintenance and troubleshooting
  • Basic knowledge of LAN/WAN technologies and telecommunications including DNS, DHCP, WIFI access points and networks
  • Passionate about IT in general and eager to experiment and learn new technologies

Are you interested in this position? All applications will be treated in the strictest confidence.

Apply for this position

(Send your CV to careers@altaro.com).

Join a fast-growing developer of user-friendly backup solutions

Altaro’s headquarters are located in a state of the art building on the island of Malta, in the ‘heart’ of the Mediterranean. Our culture is driven by open discussion, collaboration and respect. We employ an enthusiastic team who understands that one way to innovate continuous data protection (CDP) technology is by taking a step back from the implementation details to understand the customer's objectives, requirements and resources.

The perks that we offer if you join Altaro

  • Prestigious clients
  • Autonomy and flexibility
  • State of the art offices
  • Work with a talented, enthusiastic team
  • Personal development programme
  • Health Insurance
  • Additional leave entitlements – Paternity/Maternity/Adoption leave

Work on an award-winning backup solution that is helping more than 50,000 customers worldwide!

Through great design, technology, innovation and support, Altaro creates backup solutions for small and mid-market businesses and large corporations.

What customers say about Altaro

"We had a server with consistent backup problems. When we switched to Altaro for our backup solution, they helped me fix a problem that haunted us for months. Working with them has always been a pleasure!"

Rachel Lewis Bensinger Consulting

"Altaro Hyper-V Backup is just the program I was looking for. Altaro sets up in just minutes with its very friendly interface. Altaro Hyper-V Backup is a great affordable product that I would recommend to anyone running Hyper-V."

Brice Milla Keystone Technology Consultants