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Altaro Office 365 Backup for MSPs is quick, easy and intuitive to use – but if you have any sales or technical questions, we're happy to help.

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No installation necessary. Simply sign up and connect a Microsoft Office 365 account. M365 Backups are taken automatically and saved to Altaro’s Azure infrastructure. It’s that easy!
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How does subscription billing work?

Pricing is per user, allowing you to back up the user's M365 mailboxes, OneDrive, SharePoint, Team Chats and endpoints.

When purchasing Altaro Office 365 Backup for MSPs, your license must cover your customer's entire tenant, that is:

  • users with an assigned Microsoft 365 subscription license within the Organization and
  • users that are no longer part of the tenant/organization but whose backup data is being retained.

Backups for shared mailboxes are free.

What does pricing include?

Pricing is per user per month. It is a single fee that includes:

  • Mailbox backup
  • Teams Chat backup and backup of the files shared within chats
  • OneDrive Account and SharePoint Document Library backup
  • Backup of files on Windows-based endpoints
  • Unlimited storage of backed up M365 data to Altaro's secure Azure infrastructure
  • Access to a multi-tenant, cloud-based management console for centralized management of all your Altaro customer accounts
  • 24/7 technical support

(Storage of endpoint backups is not part of the license: Save these to your own MS Azure account and bill each customer for storage used, adding another revenue stream over and above the backup service itself.)

You can also back up 10 of your own endpoints for free per month; this is provided for your own internal use – not for resale; not for use on customer networks.

There's a starting subscription of up to 30 users a month across all your customers combined. You can scale up to tens of thousands of users.

Note: When purchasing Altaro Office 365 Backup for MSPs, your license must cover your customer's entire tenant, namely:

  • users with an assigned Microsoft 365 subscription license within the Organization and
  • users that are no longer part of the tenant/organization but whose backup data is being retained.

Backups for shared mailboxes are free.

Are there no storage costs?

When it comes to Microsoft 365 backups, unlimited storage to our secure infrastructure on MS Azure is part of the monthly all-inclusive price per user.

As for endpoint backups, these are stored to your own MS Azure, meaning you can charge your customers for backup storage. We do not store the backups you take and therefore we do not include storage in the monthly subscription fee.

Does Altaro charge extra when I perform a restore for a customer?

No. We charge one all-inclusive price per user per month.

What if I do not have a minimum of 30 users to back up each month?

You can start with as few users as you wish. Our starting subscription includes up to 30 users a month.

Do I have to subscribe to Altaro VM Backup for MSPs as well as Altaro Office 365 Backup for MSPs?

No. The two are separate products and you can subscribe to one of these solutions without needing to subscribe to the other. If you wish to subscribe to more than one of our MSP programs, you can select which backup services to add or remove per customer, benefiting from flexibility, convenience and one centralized monthly invoice.

Do I need to manage each Altaro backup solution separately?

Altaro enables MSPs to manage different kinds of backups – like VMs, Microsoft 365, physical Windows servers and network endpoints – across all their customers from a single pane of glass, simplifying their life.

This is possible through Altaro's ground-breaking, multi-tenant online management console, a powerhouse for MSPs, which also provides centralized billing, with one convenient monthly invoice for the various backup services used by different customers. MSPs pay per user (or per VM and per physical server) and receive award-winning 24/7 support as part of the package. 2,000+ MSPs worldwide trust Altaro.

Check out our Support Center or email Sales for a quick reply.

Do I need to download or install anything to trial Altaro Office 365 Backup for MSPs?

There's no installation necessary with Altaro Office 365 Backup for MSPs: Simply sign up and connect a Microsoft 365 account. M365 backups are taken automatically and saved to Altaro's Azure infrastructure.

For endpoint backups, your first step is to sign up to the Altaro Office 365 Backup for MSPs application in our multi-tenant online management console and then select Altaro EndPoint Backup. You also need to download the Altaro EndPoint Manager and the Altaro EndPoint Agent, available as part of your subscription:

  • The Altaro EndPoint Manager is server software that you must install on your premises or on a cloud VM; use it to manage operations and configure endpoints.
  • The Altaro EndPoint Agent is the software deployed to an endpoint (such as a Windows laptop or desktop PC) to perform backup or restore operations. Using scripts, you can deploy several agents at once rather than needing to install each agent manually.

Click here to see how quick and easy setup is.

How many users can be backed up?

Any number of users can be backed up. There's a minimum starter pack covering up to 30 users per month across all your customers.

During the 30-day trial, however, you can back up a maximum of 30 users and up to 30 SharePoint sites per customer. Should you wish to increase this during your trial, please click here to send a request.

How frequently are M365 backups taken?

M365 backups per user and SharePoint Document Library are taken up to four times a day. This is seamless to the user and takes place automatically – no interaction is required on the user's part.

Can I use Altaro Office 365 Backup for MSPs to back up Microsoft Teams?

Yes. You can back up and restore Teams Chats and the files shared during chats.

Click here for more information.

Can we use our own storage for our M365 backups instead of Altaro's Azure infrastructure?

All Microsoft Office 365 storage is handled by Altaro and this cost is included in the price per mailbox per month. Data is stored in MS Azure Blob storage. It is not possible to store the data elsewhere.

If we delete the Office 365 user but want to keep the data, can we keep the backup?

Yes, there is an option to stop backups and retain the data. As long as the subscription is active, the content will be retained.

How long is backup data retained?

Indefinitely. Data is kept forever or until a user subscription is stopped.

Where is Altaro Office 365 Backup data hosted?

Altaro's Office 365 Backup data is stored at rest in Microsoft Azure West Europe (Netherlands). This location was selected after a due-diligence process that considered the physical security, certification, scalability, reliability, security and financial stability of the location.

What security mechanisms are in place to protect storing and transmission of data?

All backup data is protected by AES 256-bit encryption at rest.

All data transmissions with third-party APIs (e.g., Office 365) occur over TLS encryption.

All authentication user interaction (login, setting changes, subscription management and accessing backed up data) occurs over TLS encrypted channel.

Administrative access to Altaro's infrastructure is controlled through role-based access and centralised account management that provides improved monitoring of accounts and access.

Altaro's engineering teams proactively monitors and maintains the infrastructure 24/7.

Does Altaro Office 365 Backup for MSPs back up OneDrive and SharePoint?

Yes, files stored within OneDrive and SharePoint Document Libraries can be backed up, with the backups being stored securely.

Will you do backup for Gmail?

Currently there are no plans to support G Suite (Google's office suite, including mail service).

How does it work if I use Altaro VM Backup for MSPs as well as Altaro Office 365 Backup for MSPs?

Both are accessible through your account on the Altaro Cloud Management Console (CMC). When using the CMC, you need to select which product you want to use – you can switch from one product to the other in the CMC.

Check out our Support Center or email Sales for a quick reply.

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No installation necessary. Simply sign up and connect a Microsoft 365 account. Backups are taken automatically and saved to Altaro's Azure infrastructure. It's that easy!