Free eBook

Best Practices for
Mastering MSP Customer Monitoring

By Luke Orellana

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Knowing about customer IT problems as soon as they occur and having a system in place to act on them is fundamental to running a successful MSP operation. Are you following the best practices when monitoring customer environments?

Best Practices for Mastering MSP Customer Monitoring is authored by long-time MSP monitoring and automation ninja, Luke Orellana. In this eBook, Luke draws on his extensive experience to explain what makes a best-in-class customer monitoring service by answering the following questions:

  • What should be monitored?
  • What is the most effective way to provide monitoring?
  • Who should be alerted?
  • How should alerts be handled?
  • What automated actions should be taken (if any)?
  • And more!

Optimizing customer monitoring will enhance your overall product, increase productivity and keep your customers happy. For new MSPs, getting monitoring set up properly now will provide strong foundations to sell and develop your offering. There’s a lot to cover - make sure you’re not missing anything!

Providing effective monitoring services for your customers doesn’t have to be a constant struggle. This eBook will equip you with the knowledge you need to set up and deliver monitoring that will delight your customers!

Download your free copy today!

About the Author

Luke Orellana

Luke has been immersed in the realm of IT since 2005. As a System Administrator for a large Managed IT Services Provider, he supports and maintains the IT Infrastructure of many businesses through technologies such as VMware, Hyper-V, Windows Server, Exchange, SQL, and PowerShell. Luke’s objective is to discover ways to automate tedious and troublesome administrative tasks using Windows PowerShell and share his findings with others.