Supporting your Customers Archives

Intro to the Microsoft Cloud Solution Provider (CSP) Program

April 25, 2019 by Symon Perriman

If you work for a Microsoft managed service provider (MSP) you have probably heard about the Cloud Solution Provider (CSP) program. This initiative is being pushed by Microsoft to its MSPs as a better way to support its customers by offering end-to-end services,...

These 3 PowerShell Modules Will Supercharge Your Ticketing System

December 20, 2018 by Luke Orellana

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We all know that Automation for Managed Service Providers can provide huge benefits. In the past, I’ve written about automating many components of IT. However, I believe that one of the most efficient gains an MSP can obtain from automation is through automating...

4 Methods for Reducing Excessive Customer Monitoring Email Alerts

December 20, 2018 by Luke Orellana

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Monitoring and alert notifications are the bread and butter of Managed Service Providers. Without a proper monitoring solution in place, a Managed Service Provider would have an extremely difficult and almost impossible time managing their client’s IT...

5 Quick Tips to Building Trust with your Customers

July 25, 2018 by Nick Cavalancia

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For Managed Service Providers, building trust with customers takes time. However, there are a few things you can start doing right now to build a strong foundation for the future. This article presents 5 simple ways you can strengthen your customer relations and build...

These 4 Simple Steps Will Seriously Raise Your Incident Response Game

July 5, 2018 by Nick Cavalancia

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It’s inevitable; there will come a day when one of your customers has an incident that impacts operations. A domain controller burns to a crisp, half the office is hit with ransomware, or a hurricane wipes the building out completely. Even if the incident in question...

how to improve MSP customer satisfaction

6 Questions on Improving Customer Satisfaction Answered

December 6, 2017 by Andy Syrewicze (Chief Editor)

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Last week we finally launched the Altaro MSP Dojo, and to accompany its launch, we invited one of our Dojo authors, MSP Owner John Hey of the Trivalent Group, to host a webinar entitled 4 Important Lessons for MSPs from My Worst Customer Incidents. The webinar was...

Supporting your Customers

These 3 PowerShell Modules Will Supercharge Your Ticketing System

4 Methods for Reducing Excessive Customer Monitoring Email Alerts

5 Quick Tips to Building Trust with your Customers

These 4 Simple Steps Will Seriously Raise Your Incident Response Game

6 Questions on Improving Customer Satisfaction Answered

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