6 Questions on Improving Customer Satisfaction Answered
For an MSP, dealing with customers can be the hardest part of the job. We gathered 6 questions from MSPs to explain how to best deal with those tricky cases
Andy Syrewicze (Chief Editor)
I currently have the distinct pleasure of acting as a Technical Evangelist for Altaro Software, makers of Altaro VM Backup. I’m heavily involved in IT community, on Altaro’s behalf, in a number of different ways, including, podcasts, webinars, blogging, public speaking, and acting as the chief editor of all Altaro blog platforms. Prior to that, I spent the last 15+ years providing technology solutions across several industry verticals working for MSPs and Internal IT Departments. My areas of focus include, Virtualization, Cloud Services, VMware and the Microsoft Server Stack, with an emphasis on Hyper-V and Clustering. Outside of my day job, I spend a great deal of time working with the IT community, I’m a published author, and I’ve had the great honor of being named a Cloud and Datacenter Management MVP by Microsoft. I have a passion for technology and always enjoy talking about tech with peers, customers and IT pros over a cup of coffee or a cold beer.
Author: Andy Syrewicze (Chief Editor)
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4 Common BaaS Pitfalls MSPs Definitely Must Avoid
Essential tips for MSPs offering BaaS or for those who are considering adding it to their service. This article covers the 4 most commonly encountered mistakes plus advice on how to ensure you don't fall victim to them.
Announcing the latest update to Altaro VM Backup: Continuous Data Protection
The update is here! We've listened to your feedback and are delighted to be bringing some amazing new features to our popular virtual backup solution Altaro VM Backup for MSPs!
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Is Backup-as-a-Service something you should be offering to your customer? If you don't already provide BaaS you'll want to know if it is a suitable service for you to start delivering. These 4 questions will give you an answer.
11-Point Checklist for Customer Patching
Are you regularly updating all the important and most vulnerable components of your customers' networks? A systematic approach to updates will ensure you don't any stone unturned
4 Reasons Why MSPs Should Be Using Containers
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4 Ways To Price BaaS - Which Should I Use?
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4 Reasons Why You Shouldn’t Drop Your Toolset So Quickly
Is a certain tool not working 100% or lacking a feature you’d like? It’s tempting to just find a replacement but guess what - it’s not as simple as that!
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7 Supported Platforms for Running Containers
These are the platforms containers can run on, and how to run them on each platform. Covering Windows Server, AWS, Azure, Linux, Mac OS, and more!
The Definitive Guide to Containers for MSPs – Part 3 – Introduction to Docker
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4 Pro Tips when Working with Docker
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5 Essential Tools for Managing Customer Documentation
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How to Run 🐧 Linux Containers on Windows Server 2019
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Announcing Altaro Office 365 Backup for MSPs
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How to Create Persistent Docker Containers
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5 Ready-to-sell Azure Based Solutions for MSPs [Watch]
Watch a video explaining how MSPs can use Azure to not only be successful but to be profitable with 5 Azure-based solutions MSPs can offer their customers
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Docker Community Edition vs. Enterprise Edition
This article covers the differences between Docker Community Edition vs. Enterprise Edition and assesses which better for the needs of MSPs
What is a Container Orchestrator?
Learn what a container orchestrator does, a review of the major orchestrators currently available and how they are used
What is Windows Virtual Desktop?
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It's a big question. In this post we run down the major pros and cons of each hypervisor in terms of features relevant to a Managed Service Provider
How to Install Kubernetes MiniKube
Kubernetes MiniKube is a local single-node deployment perfect for test/dev scenarios. It's the fastest way to a test Kubernetes deployment on Windows Server