Technical Support Representative

LOCATION: MALTA, EU

We are looking for a Technical Support Representative to work directly with our clients to diagnose and resolve technical questions or issues, and work closely with our development team to convey bugs and improvements to our software, amongst other duties.

Areas of Responsibility:

  • Resolve clients' technical questions or problems over the telephone, email and/or internet chat in the areas of system configurations/setup, product functionality and bugs/enhancements
  • Escalate support issues to our engineers and co-ordinate such issues until they are solved
  • Convey customer feedback to product development staff
  • Keep customers informed on how and when problems are resolved
  • Complete other duties as assigned
  • Work on a shift basis covering both EMEA and US time zones.

Bonus Skills (you get plus points):

  • Has experience as a network/ system administrator or Technical Support
  • Deep understanding of the Windows operating system (file system, registry, memory model, security model, process model)
  • Knowledge/experience with Microsoft VSS
  • Knowledge/experience with Hyper-V virtualization.

Required Skills:

  • Must have good logical, analytical and problem solving skills
  • Must have good customer interaction etiquette and be able to manage customers well under pressure
  • Experience in troubleshooting Windows issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
  • Have a good understanding of basic networking protocols
  • Be a quick learner and self-starter
  • Have a good sense of humour
  • Have a very good level of written and spoken English.

Are you interested in this position? All applications will be treated in the strictest confidence.

Apply for this position

Join a fast-growing developer of user-friendly backup solutions

Altaro’s headquarters are located in a state of the art building on the island of Malta, in the ‘heart’ of the Mediterranean. Our culture is driven by open discussion, collaboration and respect. We employ an enthusiastic team who understands that one way to innovate continuous data protection (CDP) technology is by taking a step back from the implementation details to understand the customer's objectives, requirements and resources.

The perks that we offer if you join Altaro

  • Prestigious clients
  • Autonomy and flexibility
  • State of the art offices
  • Work with a talented, enthusiastic team
  • Personal development programme
  • Health Insurance

Work on an award winning backup solution that is helping over 40,000 customers worldwide.

Through great design, technology, innovation and support Altaro creates backup solutions for small and mid market businesses to large corporations.

What customers say about Altaro

"We had a server with consistent backup problems. When we switched to Altaro for our backup solution, they helped me fix a problem that haunted us for months. Working with them has always been a pleasure!"

Rachel Lewis Bensinger Consulting

"Altaro Hyper-V Backup is just the program I was looking for. Altaro sets up in just minutes with its very friendly interface. Altaro Hyper-V Backup is a great affordable product that I would recommend to anyone running Hyper-V."

Brice Milla Keystone Technology Consultants