Software
Support Hero

LOCATION: MALTA, EU

We pride ourselves in building a team of rockstars to assist IT professionals all over the world to diagnose and resolve technical issues with our Virtual Machine backup software.

Our support heroes will be trained on the job and exposed to various rapidly changing virtualization technologies, and will also work closely with our development team to convey bugs and improvements to our software.

Areas of Responsibility:

  • Diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
  • Build personal customer relationships and focus on offering an awesome customer experience
  • Escalate issues to our development team and co-ordinate such issues until they are solved
  • Convey customer feedback to product development staff
  • Keep customers informed on how and when issues are resolved
  • Work in a team, on a roster for 24/7 worldwide coverage
  • Complete other duties as assigned.

Bonus Skills (you get plus points):

  • Knowledge/experience with Hyper-V and/or VMware virtualization platforms
  • Experience as a network/system administrator or Technical Support representative
  • Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)
  • Knowledge/experience with Microsoft VSS.

Skills Needed:

  • Excellent logical, analytical and problem-solving skills
  • A very high level of English (written and spoken)
  • Good customer etiquette and the ability to manage high profile customers well under pressure
  • Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
  • Have a good understanding of basic networking protocols
  • Be a quick learner and self-starter
  • Have a good sense of humour.

Are you interested in this position? All applications will be treated in the strictest confidence.

Apply for this position

(Send your CV to careers@altaro.com).

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Join a fast-growing developer of user-friendly backup solutions

Altaro’s headquarters are located in a state of the art building on the island of Malta, in the ‘heart’ of the Mediterranean. Our culture is driven by open discussion, collaboration and respect. We employ an enthusiastic team who understands that one way to innovate continuous data protection (CDP) technology is by taking a step back from the implementation details to understand the customer's objectives, requirements and resources.

The perks that we offer if you join Altaro

  • Prestigious clients
  • Autonomy and flexibility
  • State of the art offices
  • Work with a talented, enthusiastic team
  • Personal development programme
  • Health Insurance

Work on an award-winning backup solution that is helping more than 40,000 customers worldwide!

Through great design, technology, innovation and support, Altaro creates backup solutions for small and mid-market businesses and large corporations.

What customers say about Altaro

"We had a server with consistent backup problems. When we switched to Altaro for our backup solution, they helped me fix a problem that haunted us for months. Working with them has always been a pleasure!"

Rachel Lewis Bensinger Consulting

"Altaro Hyper-V Backup is just the program I was looking for. Altaro sets up in just minutes with its very friendly interface. Altaro Hyper-V Backup is a great affordable product that I would recommend to anyone running Hyper-V."

Brice Milla Keystone Technology Consultants