IT Support Administrator


Based in Malta, the IT Support Administrator's primary role is to provide assistance and fix IT related incidents reported by our internal user base, primarily based in Malta and Macedonia. She/he must respond to phone calls, ticketing and personnel requests for technical support while documents, tracks, monitors and coordinates with other team members on issues to ensure a timely resolution. Assists with equipment acquisitions, deployments, upgrades, tracking, repair and recycling.

Areas of Responsibility:

  • Provide timely IT related end user support to our internal user base
  • Track all IT end user related requests within the internal service desk ticketing system
  • Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices and peripherals
  • On-boarding and off-boarding users and IT equipment
  • Follow-up on open issues that arise throughout the course of daily duties and/or other assignments being performed
  • Responsible to procure, maintain and securely recycle internal IT equipment
  • Works with 3rd party IT vendors when required
  • Maintain the internal IT service desk application
  • Maintain all documentation and inventory of internal IT systems
  • Patch Management of all end user's equipment and applications
  • Contribute to the improvement of the service desk function and its operating processes
  • Assist with internal IT server operations, including backup, monitoring and reporting
  • Perform additional duties and assignments as required in support of internal IT systems

Skills Needed:

  • Strong customer service orientation
  • Strong interpersonal, written and oral communication skills
  • Strong analytical and problem-solving abilities
  • Experience working in a team oriented, collaborative environment
  • Significant knowledge of PC hardware and software application maintenance and troubleshooting
  • Understanding of LAN/WAN technologies including DNS, DHCP, WIFI access points, switches, phones and troubleshooting techniques
  • Able to conduct research into issues and products required
  • Able to prioritise, execute tasks and make good decisions in emergency situations
  • Ability to present ideas and suggestions in a user-friendly language
  • Very good understanding of email flow
  • Must be able to quickly learn new skills and technologies
  • Knowledge of scripting and ability to find ways to automate manual processes
  • On-call availability

Are you interested in this position? All applications will be treated in the strictest confidence.

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Join a fast-growing developer of user-friendly backup solutions

Altaro’s headquarters are located in a state of the art building on the island of Malta, in the ‘heart’ of the Mediterranean. Our culture is driven by open discussion, collaboration and respect. We employ an enthusiastic team who understands that one way to innovate continuous data protection (CDP) technology is by taking a step back from the implementation details to understand the customer's objectives, requirements and resources.

The perks that we offer if you join Altaro

  • Prestigious clients
  • Autonomy and flexibility
  • State of the art offices
  • Work with a talented, enthusiastic team
  • Personal development programme
  • Health Insurance
  • Additional leave entitlements – Paternity/Maternity/Adoption leave

Work on an award-winning backup solution that is helping more than 40,000 customers worldwide!

Through great design, technology, innovation and support, Altaro creates backup solutions for small and mid-market businesses and large corporations.

What customers say about Altaro

"We had a server with consistent backup problems. When we switched to Altaro for our backup solution, they helped me fix a problem that haunted us for months. Working with them has always been a pleasure!"

Rachel Lewis Bensinger Consulting

"Altaro Hyper-V Backup is just the program I was looking for. Altaro sets up in just minutes with its very friendly interface. Altaro Hyper-V Backup is a great affordable product that I would recommend to anyone running Hyper-V."

Brice Milla Keystone Technology Consultants