Call Centre Agent

Flag of MaltaLOCATION: MALTA, EU

Due to steady growth, we are now looking to hire a US-focused Call Centre Agent to join our Sales team in Malta.  With more than 50,000 customers worldwide, we continue to expand and reach new markets at a rapid pace.  This position will help fuel our company's growth.

We are looking for a Call Centre Agent to deal with daily customer and partner requests. You will handle quotations and queries as well as contact a number of our existing customers and partners through regular calls and emails.

We expect you to have excellent written and spoken English and you must be very confident speaking to people on the phone. You are expected to be self-motivated and have at least 2 years' experience in a similar Sales role. Although not necessary, an understanding of IT will be considered an asset.

This is a full-time role – Monday to Friday. Working hours: 14:30 to 23:00 since this position will focus on the US and Canadian markets.

Areas of responsibility:

  • Call/liaise with leads, help answer any questions and move them towards a purchase
  • Call/liaise with Altaro partners
  • Manage your sales pipeline through recording and tracking of your leads and opportunities
  • Call/liaise with customers following sales to ensure ongoing customer satisfaction
  • Call/liaise with customers whose maintenance agreement is about to expire
  • Answer/process any incoming sales requests
  • Help manage sales mailbox

Required Skills and Experience:

  • Experience in a similar role will be considered an asset
  • Excellent written and spoken English. Being fluent in a second foreign language is considered an asset
  • Personable/helpful character that comes across on the phone and in emails
  • Experience making/receiving many calls a day
  • Background or understanding in IT will be considered an asset

Are you interested in this position? All applications will be treated in the strictest confidence.

Apply for this position

(Send your CV to careers@altaro.com).

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Join a fast-growing developer of user-friendly backup solutions

Altaro’s headquarters are located in a state of the art building on the island of Malta, in the ‘heart’ of the Mediterranean. Our culture is driven by open discussion, collaboration and respect. We employ an enthusiastic team who understands that one way to innovate continuous data protection (CDP) technology is by taking a step back from the implementation details to understand the customer's objectives, requirements and resources.

The perks that we offer if you join Altaro

  • Prestigious clients
  • Autonomy and flexibility
  • State of the art offices
  • Work with a talented, enthusiastic team
  • Personal development programme
  • Health Insurance
  • Additional leave entitlements – Paternity/Maternity/Adoption leave

Work on an award-winning backup solution that is helping more than 50,000 customers worldwide!

Through great design, technology, innovation and support, Altaro creates backup solutions for small and mid-market businesses and large corporations.

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What customers say about Altaro

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"We had a server with consistent backup problems. When we switched to Altaro for our backup solution, they helped me fix a problem that haunted us for months. Working with them has always been a pleasure!"

Rachel Lewis Bensinger Consulting

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"Altaro Hyper-V Backup is just the program I was looking for. Altaro sets up in just minutes with its very friendly interface. Altaro Hyper-V Backup is a great affordable product that I would recommend to anyone running Hyper-V."

Brice Milla Keystone Technology Consultants