Call Centre Agent

LOCATION: MALTA, EU

Due to steady growth, we are now seeking to employ a Call Centre Agent to join our dynamic sales team.

In this role, you will call and email our international partners, customers and potential customers daily, helping them with product quotes, advice and other related queries, eventually guiding them towards our technical support team or purchasing our products.

If you are seeking exposure to an international client base while expanding your skillset, this is the perfect opportunity for you with career growth opportunities.

We expect you to have excellent written and spoken English and to be confident when speaking to people on the phone. You must be self-motivated and a great team player. Although not necessary, an understanding of IT will be considered an asset.

This is a full-time role – Monday to Friday.

Role Description:

  • Call/email leads, help answer any questions and move them towards a purchase
  • Call/email potential Altaro partners, offering promotions, moving them up partner program, etc.
  • Call/email customers following sales to ensure ongoing customer satisfaction
  • Answer any incoming sales requests
  • Help manage sales mailbox
  • Track all your calls/emails using our CRM
  • Handle inbound, unsolicited prospect calls and convert them into opportunities
  • Emphasise product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports

Required Skills and Experience:

  • Experience in a similar role will be considered an asset
  • Full command of the English language – any other language will be considered as an asset
  • Comfortable making numerous phone calls a day
  • Extremely confident on the phone
  • Excellent organisational skills
  • Self-motivated, able to operate on own initiative
  • A team player who can excel and ambitious to succeed
  • A collaborative individual who communicates with all key players

Are you interested in this position? All applications will be treated in the strictest confidence.

Apply for this position

(Send your CV to careers@altaro.com).

By submitting my application, I accept Altaro's Privacy Notice.

Join a fast-growing developer of user-friendly backup solutions

Altaro’s headquarters are located in a state of the art building on the island of Malta, in the ‘heart’ of the Mediterranean. Our culture is driven by open discussion, collaboration and respect. We employ an enthusiastic team who understands that one way to innovate continuous data protection (CDP) technology is by taking a step back from the implementation details to understand the customer's objectives, requirements and resources.

The perks that we offer if you join Altaro

  • Prestigious clients
  • Autonomy and flexibility
  • State of the art offices
  • Work with a talented, enthusiastic team
  • Personal development programme
  • Health Insurance

Work on an award-winning backup solution that is helping more than 40,000 customers worldwide!

Through great design, technology, innovation and support, Altaro creates backup solutions for small and mid-market businesses and large corporations.

What customers say about Altaro

"We had a server with consistent backup problems. When we switched to Altaro for our backup solution, they helped me fix a problem that haunted us for months. Working with them has always been a pleasure!"

Rachel Lewis Bensinger Consulting

"Altaro Hyper-V Backup is just the program I was looking for. Altaro sets up in just minutes with its very friendly interface. Altaro Hyper-V Backup is a great affordable product that I would recommend to anyone running Hyper-V."

Brice Milla Keystone Technology Consultants