Altaro Support Center

We at Altaro are dedicated to providing you with fast and effective support. What you can expect from us is:

Person-to-Person Support TeamViewer sessions for more efficient support
Fast response time Experts in VSS Troubleshooting

We offer the following options to help solve any issues with our products:


    Knowledgebase & FAQ

    Our knowledgebase and FAQ sections are continuously updated.



    Consult our User guide for detailed info on product configuration and usage.


    Email support

    Contact us via email at - We take pride in our fast response times!


    Phone support

    Call +44 (0) 203 397 6280 or +1 (919) 251 6279 for quick phone assistance.


    Live Chat

    We offer live chat for faster response during UK business hours.


    Forum Board

    Discuss our products with members of our online community on our forum board



Head of Technical Support

"A great customer experience forms an essential part of a successful business. That is why we do our utmost to provide a fast, accurate and friendly service to our customers. It's the way we work, and we love it!"

It was refreshing to get support from a person that actually read into the issue and not just shoot back a bunch of links to unrelated support problems."

Kevin O'Connell - PCS Medical Solutions

Excellent and fast support response for an excellent backup program! The guys at Altaro really know what their customers need, and that’s fast support!"

Jan Theo Hoekstra -

I was pleasantly surprised at how quickly your support team responded to my email request. That was only one of the factors that have caused us to request funding to purchase Altaro Hyper-V Backup."

Duane Epperson, IT Manager - Columbia Orthopaedic Group

Got feedback? Let us know!

Contact our CEO, David Vella directly at